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Report a missed bin collection

Missed collections service update due to Coronavirus

Please don’t report missed collections

Rubbish and recycling

We are prioritising rubbish and recycling collections, but there may still be delays or missed collections. If your whole street has been missed, please leave your rubbish and recycling out and we’ll get to it when we can, ensuring it's not causing an obstruction or over spilling. We are not able to return for individual missed collections. Check our current collection problems page for specific streets that have been missed.

Garden waste collections

There will be no garden waste collections for the next 3 weeks.

We are not able to issue refunds for these missed collections, but will update you on your options as the situation progresses. It is not our intention for residents to lose out.

Recycling centres

Following government regulations, our recycling centres are currently closed until further notice. Please bear with us, and keep your rubbish and recycling at home until we are able to lift restrictions.

You can report a missed rubbish or recycling, clinical or sharps collection online. You can also report a missed collection for your business.

Before you report it

If your whole street has been missed, please check our
current collection problems page first to see if we are aware of a problem.

Report a missed bin collection

You must tell us if we have not collected your rubbish, recycling or garden waste by the end of the next working day (but wait until after 5pm on your collection day). We will only return to collect bins we have missed for the following reasons.

  • Missing your entire road
  • Agreeing to collect your bins from your doorstep, for example, but don't
  • Missing your recycling or garden waste (when it is operationally possible to return and empty them)

Even if we are unable to return for your missed rubbish, report it anyway so we are aware of the problem.

Report a missed bin collection online

Report a missed clinical waste collection

We usually collect clinical waste on Thursdays. If we have missed your separate clinical waste collection, please report this online. We will then collect it from your collection point on your next scheduled day. We are unable to return immediately for missed clinical waste collections.

Report missed clinical waste online

Re-book a sharps collection

We usually collect sharps on Wednesdays. If we have missed a collection, please re-book this online. We are unable to return immediately for missed sharps collections.

Re-book a sharps collection online

Business waste and recycling

Report a missed bin collection

You must tell us if we have not collected your business waste or recycling by 5.30pm the next working day.

What you can do to help us collect your business waste or recycling
Please also take note of the following:

 

  • waste should be out on the day of the collection at the agreed collection point and time (if we agree a time with you)
  • waste should be in a container provided by us (a wheelie bin, prepaid purple sack or clear recycling sack), or in a bundle of card with a yellow recycling sticker attached
  • the bin lid should be closed
  • sacks should not be overfilled or split
  • stickered card should meet the collection criteria (one sticker per bundle of cardboard, flat packed into a cardboard box or a similar sized bundle tied with string, and maximum weight of 5 kilos)

Report missed business waste or recycling online