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Library outreach and accessibility

Libraries have the power to enrich lives and communities. B&NES Library and Information Service is committed to providing the six Universal Offers, Children's Promise and Six Steps, which have been agreed by library services nationally, to deliver an engaging and inclusive 21st century library service to every member of the community, regardless of age or disability. To read more about this commitment, please see the Universal Offers Calendar 2019.

Each person who uses our library services has different wants and needs. Please select your particular need below, to find out more about the facilities on offer from your Library Service.

    Accessible facilities

    Provision for wheelchair users

    Assistance dogs are welcome in all of our libraries, including the mobile vehicle. For information about access facilities at your local library branch, please consult the list below.

    Bath Central Library

    A lift is available next to the library entrance. There are automatic doors at both entrances to the library. A disabled toilet is also available. Please ask staff for a RADAR key.

    Weston Community Library

    A portable ramp is available - please ring the bell for staff to assist.

    Keynsham Library and Information Centre

    There is level access and automatic doors, and a lift is available. A disabled toilet is also available. Please ask staff for a RADAR key.

    Saltford Community Library

    There is ramp access and automatic doors.  A disabled toilet is also available. Please ask staff for a RADAR key.

    Midsomer Norton Library and Information Centre

    There is level access and automatic doors. A disabled toilet is also available. Please ask staff for a RADAR key.

    Paulton Library @ The Hub

    There is level access and automatic doors.

    Radstock Community Library

    Access is via a ramp leading up to the automatic doors.

    The Mobile Library

    Our vehicle has an access lift. Please ask the driver for assistance if required.

    British Sign Language (BSL) and Hearing loops

    Some of our staff are trained to a basic level of BSL at Bath Central LibraryKeynsham LibrarySaltford Library and Midsomer Norton Library. They will be happy to try and help with your enquiry.

    Please note this service may not be available at all times of the day.

    Hearing loops are available for use at Bath Central Library, and some community libraries - just ask a member of staff for assistance.

    Computer facilities for people with visual impairments

    Microsoft software for visually impaired people is installed on the Public Network computers at all of our libraries (except the mobile). Computer training courses held in libraries are suitable for students with disabilities.

    Large keyboards are available at Bath Central Library.

    Higher contrast black and yellow keyboards are available at Bath Central Library. If you would like to use one at another library, please give us a few days' notice of your request.

    Track balls are available at Bath Central LibraryKeynsham LibraryMidsomer Norton LibraryPaulton Library and Radstock Library. If you would like to use one at another library, please give us a few days' notice of your request.

    Bath Central Library has a colour CCTV magnifier which enables you to enlarge books for reading on screen. The library also has a task light which makes it easier to see the text.

    If you cannot get to a library branch

    For those who are unable to visit our libraries in person, there are a number of different ways to access our services:

    Accessible content

    Our libraries network offers a wide range of items for particular learning needs, and in a range of formats, to accommodate accessibility needs. Please select the category which applies to you.

    For people with sensory or learning impairments

    You can choose from the following:

    • Audiobooks and eAudiobooks
    • DVDs
    • Large print books
    • Music
    Bag Books: Multi-Sensory Story Packs

    These stories consist of a few lines, with every line being accompanied by some form of sensory element such as something to touch, smell, a sound or physical interaction with the story teller.

    The stories are designed to be used at home by a parent or carer. Each storyboard also contains a link to a film where you can watch an example of the story being told.

    Bag Books can be borrowed from public libraries in Bath and North East Somerset by being a library member and holding a Rainbow Resource Scheme card. The Bag Books are stored centrally but can be reserved and delivered to the most convenient library and you will be contacted when it is ready for collection. We are increasing our stock although do not have every title available.

    There are also ideas on the Bag Books website about DIY stories where the story teller can gather items themselves, probably objects that they already have or that can be obtained cheaply.

    For more information about Bag Books please see the Bag Books website.

    Storysacks: Story books with extra literacy development materials

    Story sacks consist of a popular and well known picture book, with every story being accompanied by some form of sensory and educational element, such as puppets, props, songs and rhymes, games and literacy skills activities.


    The stories are designed to be used at home by a parent / carer / childminder. Each Story sack can be used one-to-one, or with a small group, for interactive learning and storytelling.


    Story sacks can be borrowed from public libraries in Bath and North East Somerset if you are a library member, registered as an Early Years Setting or Childminder, and / or holding a Rainbow Resource Scheme card. We hold the Story sacks at our core libraries in Bath, Keynsham and Midsomer Norton, but you can reserve them and have them delivered to the most convenient branch, and we will contact you when your items are ready for collection.

    For more information about Story sacks, please see this page from the National Literacy Trust.

    Most items are also free to customers with a disability. See Loan periods and charges for more information.

    For English language and lifeskills learning needs

    We can offer materials which are suitable for your native language, or literacy and numeracy learning needs:

    • Basic skills materials (for example, IT, CV writing, maths)
    • Books in Community Languages and language courses (including English as a second or foreign language)
    • Quick Reads: a national scheme to produce condensed and simplified versions of popular novels, designed to improve literacy and make fiction more accessible

    For mental health and wellbeing

    There is a wide range of self-help material available. In addition, we provide the following items:

    • Reading Well Books on Prescription: a national scheme to help you manage your health and wellbeing through self-help reading. Topics include anxiety and depression, eating disorders, phobias, panic attacks and sleep problems
    • Reminiscence Packs and materials to support people with dementia

    For more information, or to discuss your individual access needs, please email us at council_connect@bathnes.gov.uk, or call the Library and Information Service on 01225 394041.