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Midsomer Norton Library and Information Service

Coronavirus update - Libraries

Libraries update

Due to new lockdown rules, from Thursday 5 November 2020, our library services will change as follows:

  • Main library areas will not be available for browsing
  • Public computers and self-study areas are closed
  • You can reserve and collect items at Bath Central, Keynsham and Midsomer Norton libraries
  • Return books through designated drop-boxes on the ground floor of Bath Central Library, and at the entrances of Keynsham and Midsomer Norton libraries
  • Face coverings are required in our libraries, unless you have a special exemption, in line with the latest government guidance on face coverings 
  • The number of people entering the library at any one time will be limited
  • Follow social distancing protocols and use the hand sanitisers provided
  • Ring to reserve an item if you don't have access to the LibrariesWest website - call Council Connect on 01225 39 40 41 (select option 5) and tell our library staff which items (maximum of 10) you want to reserve and your library card number, and we will let you know when your items are ready to be collected.

All other library services remain suspended.

Access our virtual library

You can still access our e-Books, e-Audiobooks, and e-Magazines, and check out our social media for updates on what we are doing to deliver services to you. Visit our digital facilities and resources web page for more details.

Visit our blog or one of our social media channels:
Facebook: bathneslibraries
Instagram: bathnes_libraries
Twitter: BathnesL

Logging on to LibrariesWest

You will need your PIN to log on to the CloudLibrary (for e-Books). If you don’t know your PIN or have forgotten it, go to 'Log In' on the LibrariesWest website, and then select ‘Forgot my PIN’ and you should receive an automated email (as long as you have a current email address on your library record).

If you don’t receive one after checking your junk/spam folder, email, with your name and borrower number. If you receive an error message when you log on, your membership is probably incorrect or has expired, and so you will need to create a new account

Community run libraries

To find reopening details for each of the independent community run libraries, you will need to check their individual website or Facebook page. You can find a your local community library on our website.

One Stop Shops - coronavirus lockdown service update

Due to new lockdown rules from Thursday 5 November 2020, our One Stop Shops are running a reduced service. Opening hours are Monday to Friday, 10am to 4pm.

The following services will be available at all One Stop Shops:

  • Help with general enquiries
  • Issue of Welfare Support Vouchers
  • Self-service telephones (for access to council services, welfare support and Citizens Advice)
  • Self-service payment kiosk (taking card payments only)
  • Issue of Diamond Travel Cards (View full details on our website) 
  • Purchase of Garden Waste Sacks
  • All other facilities and partner services suspended

In Bath only: 

  • Face-to-face police service (Monday to Friday, 10am to 4pm)
  • You can buy a parking permit online, although support is available in Bath One Stop Shop if necessary

In Keynsham and Midsomer Norton only: 

  • Pre-booked Registrar appointments

The Hollies, High Street, Midsomer Norton, BA3 2DP

View on a map

Opening hours

Day Hours
Monday to Friday 10am to 4pm
Saturday and Sunday Closed

What you can do

Self-service kiosks, computers and telephones are available, to enable you to access library and council services. Council staff can help to get you started, if you have trouble using these facilities.

What's on at the library

Library groups and activities


Group/Activity Day and Time
Baby Bounce and Rhyme        4th Wednesday of the month, 10:30am to 11am (term time only)
Reading group 3rd Tuesday of the month (please ask librarian for further details)
Under Fives Storytime Thursday 10am to 10.30am (Term time only)
Chatter Books First Thursday of the month, 3:45pm to 4:45pm. (Reading group for children aged 7 to 11, with a mix of reading and activities, usually around a monthly theme. Register your interest with a member of staff or email
Help and advice


Service and provider Day and time Further information
Citizens Advice Drop in service, Tuesday 9.30am to 2pm. Pre-booked appointments, Wednesday & Friday

Help with money, legal and consumer problems

Call 03448 487919  during opening hours to book an appointment


Clean Slate First Monday and third Friday of every month, 11:30am to 2:30pm

Assistance to get back into employment

Call 01225 302200

Curo Drop in service, Tuesday, 9.30am to 5pm

Help and advice about social housing

Call 01225 366000

Future Bright Drop in service, Monday, 10am to 12pm

Helping local people develop their skills, increase their income and progress in their career.

Call 01225 395555



Drop in service, Tuesday 9:30am to 4.30pm

Support to overcome homelessness, social isolation and dependence issues 

Call 01225 422156 or email 


Council services


Council service Day and time Further information
Council Tax Self-service payments during Library opening times. Free self-service computers and telephones to contact the Council Tax team Monday-Friday.

Help with Council Tax problems

Call 01225 477777, Monday to Friday


Business Rates Drop in service, Monday, Tuesday & Thursday 10am to 3pm.

Assistance with applying for Business Rates

Call 01225 477777, Monday to Friday

Homesearch Drop in service, Tuesday, 9.30am to 12:30pm

Help with finding a home

01225 396118

Housing Benefit and Council Tax Support Drop in service, Monday, Tuesday and Thursday, 10am to 3pm

Help with Housing Benefit and Council Tax Support;

Call 01225 477777, Monday to Friday

Private Rented Housing Workshop Drop in service, Tuesday 1:30pm to 4pm

Help with privately renting housing;

Call 01225 396296

Registration Service Appointment service, Wednesday 9:30am to 4:20pm, Friday 9:30am to 3:40pm

Registration Service appointments;

Call 01225 477234


Other facilities

  • Disabled access toilet with baby changing
  • Free Wi-Fi
  • Free computers
  • Printing in colour and black and white (there are charges for this)
  • Photocopier