Service update
Following the latest government announcement, our One Stop Shops are still open Monday to Thursday, 10am to 5pm,and Friday 10am to 4.30pm offering the following services (following COVID secure protocols):
- Help with general enquiries
- Issue of Welfare Support Vouchers
- Self-service telephones (for access to council services, welfare support and Citizens Advice)
- Self-service payment kiosk (taking card payments only)
- Issue of Diamond Travel Cards
- Purchase of garden waste sacks
- Support with Blue Badges is available in Keynsham, Midsomer Norton, and Bath One Stop Shops by appointment only. Call Council Connect on 01225 39 40 41, or drop into the relevant office, to make an appointment
- Bath One Stop Shop will provide support to buy a parking permit, but you can also buy a parking permit online
- Keynsham and Midsomer Norton One Stop Shops will also run pre-booked Registrar appointments
- Certification of documents
- Disabled toilets are available in Keynsham, Bath One Stop Shop, & Midsomer Norton
All other facilities and partner services are suspended.
The Hollies, High Street, Midsomer Norton, BA3 2DP
Opening hours
| Day | Hours |
|---|---|
| Monday to Thursday | 10am to 5pm |
| Friday | 10am to 4.30pm |
| Saturday and Sunday | Closed |
What you can do
Self-service kiosks, computers and telephones are available, to enable you to access library and council services. Council staff can help to get you started, if you have trouble using these facilities.
- Pay for council services (such as Council Tax and garden waste subscriptions)
- Apply for council permits (such as bus passes and Discovery Cards)
- Access the Homesearch website
- View and comment on planning applications
- Contact council departments and external services
- Borrow, renew, or return library items
What's on at the library
Library groups and activities
| Group/Activity | Day and Time |
|---|---|
| Baby Bounce and Rhyme | 4th Wednesday of the month, 10:30am to 11am (term time only) |
| Reading group | 3rd Tuesday of the month (please ask librarian for further details) |
| Under Fives Storytime | Thursday 10am to 10.30am (Term time only) |
| Chatter Books | First Thursday of the month, 3:45pm to 4:45pm. (Reading group for children aged 7 to 11, with a mix of reading and activities, usually around a monthly theme. Register your interest with a member of staff or email chatter_booksbath@bathnes.gov.uk) |
Help and advice
| Service and provider | Day and time | Further information |
|---|---|---|
| Citizens Advice | Drop in service, Tuesday 9.30am to 2pm. Pre-booked appointments, Wednesday & Friday |
Help with money, legal and consumer problems Call 03448 487919 during opening hours to book an appointment
|
| Clean Slate | First Monday and third Friday of every month, 11:30am to 2:30pm |
Assistance to get back into employment Call 01225 302200 |
| Curo | Drop in service, Tuesday, 9.30am to 5pm |
Help and advice about social housing Call 01225 366000 |
| Future Bright | Drop in service, Monday, 10am to 12pm |
Helping local people develop their skills, increase their income and progress in their career. Call 01225 395555 |
| Reach
|
Drop in service, Tuesday 9:30am to 4.30pm |
Support to overcome homelessness, social isolation and dependence issues Call 01225 422156 or email info@dhireach.org.uk |
Council services
| Council service | Day and time | Further information |
|---|---|---|
| Council Tax | Self-service payments during Library opening times. Free self-service computers and telephones to contact the Council Tax team Monday-Friday. |
Help with Council Tax problems Call 01225 477777, Monday to Friday
|
| Business Rates | Drop in service, Monday, Tuesday & Thursday 10am to 3pm. |
Assistance with applying for Business Rates Call 01225 477777, Monday to Friday |
| Homesearch | Drop in service, Tuesday, 9.30am to 12:30pm | |
| Housing Benefit and Council Tax Support | Drop in service, Monday, Tuesday and Thursday, 10am to 3pm |
Help with Housing Benefit and Council Tax Support; Call 01225 477777, Monday to Friday |
| Private Rented Housing Workshop | Drop in service, Tuesday 1:30pm to 4pm |
Help with privately renting housing; Call 01225 396296 |
| Registration Service | Appointment service, Wednesday 9:30am to 4:20pm, Friday 9:30am to 3:40pm |
Registration Service appointments; Call 01225 477234 |
Other facilities
- Disabled access toilet with baby changing
- Free Wi-Fi
- Free computers
- Printing in colour and black and white (there are charges for this)
- Photocopier