Service update
Following the latest government announcement, our One Stop Shops are still open Monday to Thursday, 10am to 5pm,and Friday 10am to 4.30pm offering the following services (following COVID secure protocols):
- Help with general enquiries
- Issue of Welfare Support Vouchers
- Self-service telephones (for access to council services, welfare support and Citizens Advice)
- Self-service payment kiosk (taking card payments only)
- Issue of Diamond Travel Cards
- Purchase of garden waste sacks
- Support with Blue Badges is available in Keynsham, Midsomer Norton, and Bath One Stop Shops by appointment only. Call Council Connect on 01225 39 40 41, or drop into the relevant office, to make an appointment
- Bath One Stop Shop will provide support to buy a parking permit, but you can also buy a parking permit online
- Keynsham and Midsomer Norton One Stop Shops will also run pre-booked Registrar appointments
- Certification of documents
- Disabled toilets are available in Keynsham, Bath One Stop Shop, & Midsomer Norton
All other facilities and partner services are suspended.
Civic Centre, Market Walk, Keynsham, BS31 1FS
Opening hours
| Day | Hours |
|---|---|
| Monday to Thursday | 10am to 5pm |
| Friday | 10am to 4.30pm |
| Saturday and Sunday | Closed |
What you can do
Self-service kiosks, computers and telephones are available, to enable you to access library and council services. Council staff can help to get you started if you have trouble using these facilities.
- Pay for council services (such as Council Tax and garden waste subscriptions)
- Apply for council permits (such as bus passes and Discovery Cards)
- Access the Homesearch website
- View and comment on planning applications
- Contact council departments and external services
- Borrow, renew, or return library items
What's on at the library
Library groups and activities
| Group/Activity | Day and Time |
|---|---|
| Baby Bounce and Rhyme | Tuesday 10:00am to 10:30am and 11:00am to 11:30am (Term time only) |
| Under Fives Story Time | Thursday 10:00am to 10:30am (Term time only, subject to volunteer availability) |
Help and advice
| Service and provider | Day and time | Further information |
|---|---|---|
| Avon Pension Fund | Tuesdays from 10am to 12.30pm and from 1.30pm to 4pm | One-to-one drop in sessions for Avon Pension Fund members who have queries about their Local Government Pension. 01225 477000 or avonpensionfund@bathnes.gov.uk |
| Citizens Advice | Appointment and drop in service available Monday 9:30am to 2:00pm |
Help with money, legal and consumer problems Call 03448 487919 between 9:30am and 2:30pm to book an appointment
|
| Clean Slate | Second and fourth Thursday of a month, 1pm to 4pm |
Assistance to get back into employment Call 01225302200 |
| Curo | Drop in service, Wednesday and Thursday 9:30am to 5pm |
Help and advice about social housing Call 01225366000 |
| Pension Wise | Bookable appointments available Monday 9.30am to 4.30pm |
Help and advice about pensions To book: go to the gov.uk booking page or call 0800 138394 |
| Reach | Drop in service, Monday 9:30am to 4:30pm |
Support to overcome homelessness, social isolation and dependence issues Call 01225 422156 or email info@dhireach.org.uk |
| Keynsham and District Dial a Ride | Drop in service, second Wednesday of every month 10am to 12pm |
Support to register and book journeys Call 01225395321 |
Council services
| Council service | Day and time | Further information |
|---|---|---|
| Council Tax |
Self-service payments during Library opening times. Free self-service computers and telephones to contact the Council Tax team Monday-Friday. |
Help with Council Tax problems Call 01225477777, Monday to Friday
|
| Business Rates | Drop in service, Monday, Tuesday & Thursday 10am to 3pm. |
Assistance with applying for Business Rates Call 01225477777, Monday to Friday |
| Homesearch | Drop in service, Thursday, 9.30am to 12:30pm |
01225396118 |
| Housing Benefit and Council Tax Support | Drop in service, Monday, Tuesday and Thursday, 10am to 3pm |
Help with Housing Benefit and Council Tax Support; Call 01225477777, Monday to Friday |
| Private Rented Housing Workshop | Drop in service, Thursday 1:30pm to 4pm |
Help with privately renting housing; Call 01225396296 |
| Registration Service | Appointment service, Tuesday 9:30am to 4:20pm, Thursday 9:30am to 4:20pm |
Registration Service appointments; Call 01225477234 |
| Children in Care and Moving On team | Drop in service, Monday to Thursday 9:30am to 5pm, Friday 9:30am to 4:30pm |
Help and support for young people aged 0-24 who are Looked After by the local authority; Call 01225396930 |
Other facilities
- Toilets with baby changing facilities
- Disabled toilets
- Changing Places toilet
- Art Wall for local artists, clubs, or groups to display paintings, photographs, or other art free of charge
- Community Space available for hire
- Colour and black and white printing
- Photocopying