Please enable JavaScript in your browser to use this page.

This is a new service – your feedback will help us to improve it.

Keynsham Library and Information Service

Service update

Libraries update

Due to new lockdown rules, from Thursday 5 November 2020, our library services will change as follows:

  • Main library areas will not be available for browsing
  • Public computers and self-study areas are closed
  • You can reserve and collect items at Bath Central, Keynsham and Midsomer Norton libraries
  • Return books through designated drop-boxes on the ground floor of Bath Central Library, and at the entrances of Keynsham and Midsomer Norton libraries
  • Face coverings are required in our libraries, unless you have a special exemption, in line with the latest government guidance on face coverings 
  • The number of people entering the library at any one time will be limited
  • Follow social distancing protocols and use the hand sanitisers provided
  • Ring to reserve an item if you don't have access to the LibrariesWest website - call Council Connect on 01225 39 40 41 (select option 5) and tell our library staff which items (maximum of 10) you want to reserve and your library card number, and we will let you know when your items are ready to be collected.

All other library services remain suspended.

Access our virtual library

You can still access our e-Books, e-Audiobooks, and e-Magazines, and check out our social media for updates on what we are doing to deliver services to you. Visit our digital facilities and resources web page for more details.

Visit our blog or one of our social media channels:
Facebook: bathneslibraries
Instagram: bathnes_libraries
Twitter: BathnesL

Logging on to LibrariesWest

You will need your PIN to log on to the CloudLibrary (for e-Books). If you don’t know your PIN or have forgotten it, go to 'Log In' on the LibrariesWest website, and then select ‘Forgot my PIN’ and you should receive an automated email (as long as you have a current email address on your library record).

If you don’t receive one after checking your junk/spam folder, email, with your name and borrower number. If you receive an error message when you log on, your membership is probably incorrect or has expired, and so you will need to create a new account

Community run libraries

To find reopening details for each of the independent community run libraries, you will need to check their individual website or Facebook page. You can find a your local community library on our website.

One Stop Shops - coronavirus lockdown service update

Due to new lockdown rules from Thursday 5 November 2020, our One Stop Shops are running a reduced service. Opening hours are Monday to Friday, 10am to 4pm.

The following services will be available at all One Stop Shops:

  • Help with general enquiries
  • Issue of Welfare Support Vouchers
  • Self-service telephones (for access to council services, welfare support and Citizens Advice)
  • Self-service payment kiosk (taking card payments only)
  • Issue of Diamond Travel Cards (View full details on our website) 
  • Purchase of Garden Waste Sacks
  • All other facilities and partner services suspended

In Bath only: 

  • Face-to-face police service (Monday to Friday, 10am to 4pm)
  • You can buy a parking permit online, although support is available in Bath One Stop Shop if necessary

In Keynsham and Midsomer Norton only: 

  • Pre-booked Registrar appointments

Civic Centre, Market Walk, Keynsham, BS31 1FS

View on a map

Opening hours

Day Hours
Monday to Friday 10am to 4pm
Saturday and Sunday Closed

What you can do

Self-service kiosks, computers and telephones are available, to enable you to access library and council services. Council staff can help to get you started if you have trouble using these facilities.

What's on at the library

Library groups and activities
Group/Activity Day and Time
Baby Bounce and Rhyme        Tuesday 10:00am to 10:30am and 11:00am to 11:30am (Term time only)
Under Fives Story Time Thursday 10:00am to 10:30am (Term time only, subject to volunteer availability)
Help and advice


Service and provider Day and time Further information
Avon Pension Fund Tuesdays from 10am to 12.30pm and from 1.30pm to 4pm One-to-one drop in sessions for Avon Pension Fund members who have queries about their Local Government Pension. 01225 477000 or
Citizens Advice Appointment and drop in service available Monday 9:30am to 2:00pm

Help with money, legal and consumer problems

Call 03448 487919  between 9:30am and 2:30pm to book an appointment


Clean Slate Second and fourth Thursday of a month, 1pm to 4pm

Assistance to get back into employment

Call 01225302200 

Curo Drop in service, Wednesday and Thursday 9:30am to 5pm

Help and advice about social housing

Call 01225366000 

Pension Wise Bookable appointments available 
Monday 9.30am to 4.30pm

Help and advice about pensions

To book: go to the booking page or call 0800 138394

Reach Drop in service, Monday 9:30am to 4:30pm

Support to overcome homelessness, social isolation and dependence issues 

Call 01225 422156 or email 

Keynsham and District Dial a Ride Drop in service, second Wednesday of every month 10am to 12pm

Support to register and book journeys 

Call 01225395321 


Council services


Council service Day and time Further information
Council Tax

Self-service payments during Library opening times. Free self-service computers and telephones to contact the Council Tax team Monday-Friday.

Help with Council Tax problems

Call 01225477777, Monday to Friday


Business Rates Drop in service, Monday, Tuesday & Thursday 10am to 3pm.

Assistance with applying for Business Rates

Call 01225477777, Monday to Friday

Homesearch Drop in service, Thursday, 9.30am to 12:30pm

Help with finding a home


Housing Benefit and Council Tax Support Drop in service, Monday, Tuesday and Thursday, 10am to 3pm

Help with Housing Benefit and Council Tax Support;

Call 01225477777, Monday to Friday

Private Rented Housing Workshop Drop in service, Thursday 1:30pm to 4pm

Help with privately renting housing;

Call 01225396296

Registration Service Appointment service, Tuesday 9:30am to 4:20pm, Thursday 9:30am to 4:20pm

Registration Service appointments;

Call 01225477234

Children in Care and Moving On team Drop in service, Monday to Thursday 9:30am to 5pm, Friday 9:30am to 4:30pm

Help and support for young people aged 0-24 who are Looked After by the local authority;

Call 01225396930

Other facilities

  • Toilets with baby changing facilities
  • Disabled toilets
  • Changing Places toilet
  • Art Wall for local artists, clubs, or groups to display paintings, photographs, or other art free of charge
  • Community Space available for hire
  • Colour and black and white printing
  • Photocopying