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Applying for a free bus pass (Diamond Travelcard)

You are entitled to a free bus pass if you are a BANES resident and have reached the qualifying age, or have certain disabilities. The bus pass is called a Diamond Travelcard.

Apply for a bus pass

Select the relevant button below to start the application process. This will check your eligibility for a pass and tell you the documents you will need to provide, when you collect your pass.

If you need to make a bulk application for several passes on behalf of a group or organisation, you should make an appointment in advance to help us to process your applications efficiently. Please send an email to triage@bathnes.gov.uk

Using your bus pass

Select the relevant section below for further detail on using your pass.

 

How to use your bus pass

You must show your pass to the driver every time you get on a bus. Some bus companies will issue you with a ticket. If so, please keep the ticket until you get off the bus, as you may need to show it to an inspector. If you forget to take your pass with you, you must pay the normal fare.

Where and when you can use your bus pass

You can use your bus pass on all local bus services (including Park and Ride) anywhere in Bath & North East Somerset, Bristol, North Somerset and South Gloucestershire between 9am and 11pm Monday to Friday and all day at weekends and bank holidays. If you belong to a Dial a Ride group you can also get discounted fares. You can also use your pass anywhere in England (including London) between 9.30am and 11pm Monday to Friday, and all day at weekends and bank holidays.

Misuse of bus passes

Please note that your bus pass gives you no greater rights than any other passenger (for example, to board a full bus, or take a seat). If you alter or deface your pass, or allow someone else to use it, we may cancel it.

Managing the loss, change or renewal of your bus pass

Select the relevant section below for further detail on managing changes to your pass.

 

If your pass is stolen

If you believe someone has stolen your bus pass, you will need to report it to the police and get a crime reference number. You can do this online or by calling 101. Once you have the crime reference number, you can come into a One Stop Shop for a replacement. There is no charge for replacing a stolen pass if you have a crime reference number.

If you lose or damage your bus pass

If you lose your bus pass, you’ll need to visit a One Stop Shop to get a replacement. We may need to take a new photograph. There will be a £7 charge for replacing a lost or damaged bus pass and we will cancel the old pass number, so you should destroy it if you find it.

Changing the photograph on your bus pass

To change the photograph on your bus pass, you can visit a council
One Stop Shop to have a photograph taken and a new pass issued. If the photograph is being changed because your appearance has changed, this service will be free; for all other photo changes, there will be a £7 charge.

How to renew an older person's bus pass

If you have a pass issued to you because of age, you do not need to reapply. We will send you a new bus pass a few weeks before the old one is due to expire. You need to make sure that we have your current address and can tell us this by updating your council tax details. If your pass has not arrived seven days before its expiry date, then visit one of our One Stop Shops.

If your address or status changes

If your address changes, we will need to update your bus pass. If you move within the council area, please tell us your new address as soon as possible. If your new address is outside the council area, you will need to apply to your new council for a replacement pass. Their bus pass scheme may have different terms and conditions. Please enquire locally. If you no longer require your pass for any reason, please return it to a council.