Use this page to understand how contracts are monitored and what happens if you fail to meet the agreed levels of performance.
Who monitors contracts
Communication between the authority and the successful supplier will usually be channelled through the Responsible Officer (or contract manager).
How contracts are monitored
Depending on the requirements of the authority and the nature of the goods or services supplied, contract monitoring takes the form of regular review meetings and or written/email contact.
Why we monitor contracts
All organisations delivering contracts let by B&NES are monitored to ensure continued compliance with the specifications and the terms and conditions of the contract. The authority’s drive to promote continuous improvement will often result in a positive developing relationship with organisations.
Failure to meet performance standards
Under the terms of the contract, we will require explanations from your organisation if you fail to meet the agreed levels of performance. Continuing poor performance could ultimately lead to early termination of the contract.