Refunds are only available in the following circumstances. Expand each section to find out more.
You can apply for a refund if you have paid for a journey in advance, but then choose not to enter the zone on that day.
You must apply for a refund before the journey date. We cannot give refunds on the day of travel or afterwards.
We will make any refund using the same payment method that you paid the charge with. A £2.50 administration fee will be deducted from your refund for each vehicle and for each daily charge that you cancel.
Before you start
You will need:
- your vehicle registration number
- the date of travel
If your vehicle details are incorrect or ‘not found’ on the GOV.UK vehicle checker you should contact Clean Air Zone Support:
- Online: GOV.UK contact form
- Telephone: 0300 029 8888 (Monday to Friday, 8am to 7pm; Saturday 8am to 2pm)
Unless advised otherwise, you should still pay the charge within 7 days if you have driven or you are planning to drive in the zone.
Once you have updated your details with the DVLA and you have established that your vehicle meets the required emission standards and/or is not chargeable, you can apply to us for a refund for the payments you have already made for this vehicle to drive in the zone.
Please remember to keep proof of payment and receipts.
For help, or if you think there are exceptional circumstances that justify a refund, email email@example.com.
If you have an approved local exemption from B&NES Council, you do not need to contact Clean Air Zone Support and you do not need to pay the charge.