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Service disruptions

The following services are experiencing service disruption.

These messages also appear on relevant pages about individual services.

Last updated: 9 hours ago

Latest guidance from the Joint Committee on Vaccination and Immunisation (JCVI)

The NHS is working on plans to offer:

  • a booster dose to everyone aged 18 years old and over
  • a booster dose to people aged 16 years old and over with a severely weakened immune system
  • booster doses from three months after the previous dose. Currently it's from six months after the previous dose
  • a second dose to all children aged 12 to 15 years old who are not already eligible

Please note that this is not yet available. Full details on groups currently eligible for a booster dose can be found below.

We'll update this page once the service is updated. Please wait to be contacted by the NHS.

Last updated: 10 hours ago

Face covering notice

From 4am on Tuesday 30 November, it’s a legal requirement to wear face coverings indoors in shops, personal care services and on public transport services.

Staff within these settings, except some transport workers, are required to wear face coverings when they are in a part that is open to the public.

Last updated: 1 day ago

Temporary phone line closure

Please note that the Welfare Support phone lines will be closed temporarily on 8 and 15 December 2021.

You can email if you need to contact us during these temporary closures.

Last updated: 1 week ago

Bath One Stop Shop is undergoing refurbishment but is open as usual

We are creating a combined Police Station and Information & Advice Centre at Lewis House to better meet the needs of the residents of Bath and the surrounding communities.

We aim to improve the prominence of the Police Enquiry Office, Local Neighbourhood Policing Team, and the Foreign National Registration Service within the heart of Bath city centre

The first phase of the refurbishment to Bath One Stop shop, which will include improvements to the forecourt, will be starting on Monday 4 October and continuing for 11 weeks.

The second phase of work, being undertaken by Avon and Somerset Police, will begin in January and is estimated to be completed in Spring 2022.

We apologise for any disruption caused. The One Stop Shop will be open as usual and the works won’t affect the service provided to the public.

Last updated: 3 weeks ago

Respond to our consultation

We're redesigning how we work together to provide and organise mental health care. 

We're running a public consultation from 8 November to 19 December, to get your feedback on the best way to support people with mental ill health to recover and regain independence. 

If you have an interest in mental health care, whether it's as a current or previous service user, a carer, or a professional involved in providing or referring people for care, we'd love to hear from you. 

Read more and respond online

Last updated: 1 month ago

This is not the most current version of this document

This document was consulted on in April 2021

An updated version of this document is currently under consultation

Last updated: 1 month ago

This consultation is now closed

We will publish a report on the consultation results, and your feedback will help us to decide our next steps with this policy

View the Timeline page in this consultation material, for more detail on how we expect this project to progress

Last updated: 1 month ago

One Stop Shops COVID update

Bath Central Library temporary closure update

Bath Central Library is now fully re-open.

However, we are still repairing damage in some areas of the library. We’re sorry for any inconvenience.

Opening times from Monday 19 July

Bath Central Library & Keynsham Library and Information Service will be open from 10am to 5pm, Monday to Thursday, 10am to 4.30pm on Friday & 9.30 - 4.30pm Saturday.

Midsomer Norton Library and Information Service from 10am to 5pm, Monday to Thursday, 10am to 4.30pm on Friday & 9.30-1pm Saturday. 

(Saturdays are Library and General Enquiries only)

Bath One Stop Shop will be open from 10am to 5pm, Monday to Thursday, 10am to 4.30pm on Friday.

One Stop Shop services available from Monday 19 July

  • Help with general enquiries
  • Issue of Welfare Support Voucher
  • Self-service telephones to speak to partners.
  • Self-service payment kiosk 
  • Issue of Diamond Travel Cards, or you can apply online
  • Purchase of garden waste sacks
  • Support with Blue Badges is available in Keynsham, Midsomer Norton, and Bath One Stop Shops by appointment only. Call Council Connect on 01225 39 40 41, or drop into the relevant office, to make an appointment

Bath One Stop Shop

Bath One Stop Shop will provide support to buy a parking permit, but you can also buy a parking permit online

Keynsham and Midsomer Norton One Stop Shops

  • Keynsham and Midsomer Norton One Stop Shops will also run pre-booked Registrar appointments
  • Certification of documents & Scanning documents to Partner organisations.

Library services from Monday 19 July

  • Full browsing in libraries
  • Peoples Network access in Keynsham, Midsomer Norton and Bath Central Libraries. Access is limited to 30 minutes
  • Full timetable running on the mobile library. Download the mobile library route timetable

Disabled toilets

Disabled toilets are available in Keynsham, Bath One Stop Shop, & Midsomer Norton.

Partner services

  • If you would like to talk to Citizens Advice or Reach then please make an appointment directly with the organisation.
  • Some of our internal partners are operating a limited face to face service. Please get in contact with them directly for more information. 

Call Council connect on 01225 394041.

Last updated: 3 months ago

Shopmobility service update

The Shopmobility service has been stopped until further notice.

Last updated: 4 months ago

Personal waste and Covid-19

Disposable cleaning clothes, tissues, nappies or any other personal waste should always be put in your rubbish bin. If members of your household have the symptoms of Coronavirus (COVID-19), personal waste like this should be double bagged, tied securely and kept separate from other waste for at least 72 hours before being put in your black wheelie bin or re-usable rubbish bag. Never put any personal waste in recycling boxes, as we won’t collect it.

Last updated: 4 months ago

Bath’s Clean Air Zone (CAZ) is now operational

Don't forget to pay the charge, you will not get a reminder

If charges apply to your vehicle you must pay within 6 days or risk a fine

Not all vehicles are charged - Check your vehicle here