Our Children's Centres (Radstock, Keynsham, Bath Children and Family Centre and St Martin’s, Bath) are currently ONLY open to provide reduced Family Support, Health Visiting and social care services to families with children up to eight years old. Services include telephone or ‘virtual’ support, alongside the distribution of essential supplies to self-isolating families. All regular groups and courses have been postponed until further notice.

Contact our Children's Centre staff

Phone Bath Children and Family Centre on 01225 39 66 62, St Martin’s 01225 39 60 04, Radstock 01225 39 66 60 or Keynsham  01225 39 54 00. Alternatively, email brightstartcc@bathnes.gov.uk, or go to our Facebook page.

Service update

Due to the ongoing situation regarding the Coronavirus pandemic, we’re currently experiencing a high demand. Unless your query is urgent, please allow at least 28 days for a response.

The following changes will be in place until further notice:

• We won't be dealing with or responding to any post.
• We will only issue refunds by bank transfer (BACS).
• We won't process any cheque or postal order payments. See our webpage for other ways to pay
• We won't carry out any property inspections.

We will prioritise demand by those most in need and if your query is urgent we will contact you as quickly as possible.

If you're in hardship due to Coronavirus, there are a number of ways you can get help from the council and the government. These include:

• Council Tax Support
• Welfare Support
• Universal Credit
• Self-employed Income Support

For all other urgent assistance please contact us.

Please don’t report missed collections

Rubbish and recycling

We are prioritising rubbish and recycling collections, but there may still be delays or missed collections. If your whole street has been missed, please leave your rubbish and recycling out and we’ll get to it when we can, ensuring it's not causing an obstruction or over spilling. We are not able to return for individual missed collections. Check our current collection problems page for specific streets that have been missed.

Garden waste collections

There will be no garden waste collections for the next 3 weeks.

We are not able to issue refunds for these missed collections, but will update you on your options as the situation progresses. It is not our intention for residents to lose out.

Recycling centres

Following government regulations, our recycling centres are currently closed until further notice. Please bear with us, and keep your rubbish and recycling at home until we are able to lift restrictions.

Due to significantly reduced staff levels, we are not taking orders for new large waste item collections until 20 April 2020.

Existing bookings are taking place as normal, unless we have contacted you to re-arrange.

The Housing Benefit and Council Tax Support services are not currently being delivered at our One Stop Shops due to the ongoing Coronavirus crisis. You can still email or post application forms to us (although we would advise email rather than post), but call our Housing Benefit and Council Tax Support enquiry line on 01225 47 77 77 if you have any questions.

We are still registering and determining planning applications. Due to staff availability there are delays putting up site notices, doing site visits and posting neighbour notification cards. If you want to find out about planning applications near your property, you can use our online service to sign up for planning notifications.

If you are about to submit an application which is not time critical, we strongly urge you to consider delaying submission until further notice. Applications already received may be subject to delays and your case officer will be in touch to discuss this with you. All payments must be made electronically at the point of submission, and we are unable to accept cash or cheque payments at this time.

We are unable to accept hard copy applications or hard copy comments at this time. Any post received after Friday 20 March will not be scanned and uploaded until further notice. You can use our online service to view and comment on planning applications.

If you cannot find what you need on the website, you can email development_management@bathnes.gov.uk.. You will need to include your phone number so that we can call you back if necessary.

Library closures

Our libraries are closed.

Bath, Midsomer Norton and Keynsham One Stop Shops are open, in their capacity as information services, for access to critical services including welfare vouchers.

Please check our social media for regular updates:
Facebook: bathneslibraries
Instagram: bathnes_libraries
Twitter: BathnesL
Website

View our latest guidance on Covid-19

All council car parking charges (on street and off street) have been suspended as of 25 March 2020. This will enable key workers to park without fear of a charge or penalty in permitted parking areas. It is in line with national government guidance relating to the three-week closure of non-essential shops and businesses and will be kept under review.

Enforcement will continue where vehicles are parked in blue badge bays, loading bays, double yellow lines and loading bans to ensure that emergency services, key workers and other priority users can function on the network.

The Mobile Library will be suspended from Thursday 19 March 2020 until further notice.

Renew books online

There will be no garden waste collections for the next 3 weeks.  

We regret that we are not able to issue refunds for these missed collections, but we will update you on your options, as the situation progresses. It is not our intention for residents to lose out.

We are not currently taking new orders for replacement garden bins, until further notice. We will try to deliver outstanding orders, but there may be a delay.

Following government regulations issued on 23 March 2020, recycling centres are currently closed until further notice. Please bear with us, and keep your garden waste at home until we are able to lift restrictions.

Following government regulations imposed on 23 March 2020, all recycling centres are now closed until further notice. 

Please keep your rubbish and items for recycling at home until restrictions are lifted.

Due to staff shortages, we are not currently taking orders for new garden waste bins, recycling boxes and rubbish bins or bags, until further notice. We will try to deliver all outstanding orders but there is likely to be a delay.

If you have extra recycling

You can put extra recycling out for collection next to your existing containers, in an untied carrier bag. Please sort different materials into separate bags.

If your black rubbish bin has been lost or stolen

Please put your rubbish out in a strong bin bag in your usual location and for your scheduled collection day, and we will collect it. 

Following government regulations imposed on 23 March, our recycling centres are currently closed until further notice. Please bear with us, and keep your rubbish and recycling at home until your next scheduled collection day.

We regret that we are not currently able to return for any missed rubbish or recycling bin collections. If this affects you, please take your bins, boxes and bags away from the kerbside, and put them out again for your next scheduled collection day.