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Service disruptions

Last updated: 6 minutes ago

Following the latest government announcement our Mobile Library will resume from Tuesday 20 April.

The Mobile Library will be available for the collection of reservations and pre-selected 'Grab and Go' bundles of books, as well as for returning items.

The library will offer a reduced timetable in the mornings with most stops limited to 30 minutes.

You won't be allowed to board the library or browse, but staff will be able to retrieve reserved items and 'Grab and Go' bundles of books. You will also need to follow social distancing protocols.

View the updated mobile library timetable to find out when it will stop near you.

Last updated: 1 week ago

Please be advised that the delivery of recycling and rubbish containers is currently taking several weeks longer than planned.

If you are waiting for a delivery, please put recycling out in other suitable containers in the meantime. If you are waiting an exchange of a waste container, please keep using the existing one. If you urgently need a new wheeled bin for your rubbish, please email Council Connect  or call 01225 39 40 41.

Our online ordering form will reopen on Monday 28th June 2021.

For more information and the latest updates please visit our rubbish and recycling page.

Last updated: 2 weeks ago

City Centre Security proposals due to go before cabinet on June 23 will now be considered at a meeting later in the year. You can read the press release on our newsroom.

You can still comment on the accessibility report and public consultation until 1 June.

Last updated: 2 weeks ago

The following toilets are experiencing disruption:

  • Monmouth Street – disabled access toilet is closed due to vandalism, awaiting repairs
  • Odd Down - toilet is closed due to a power failure affecting the toilet block
Last updated: 3 weeks ago

Our Bright Start Children’s Centre Services continue to operate. While adhering to relevant national and local Coronavirus restrictions, our Children's Centres (Bath Children and Family Centre, Bath, Radstock and Keynsham) remain open to provide family support, health visiting and social care services. 

Our Family Support Workers are working with many families on a one-to-one basis whilst observing social distancing measures. We are delivering many of our courses virtually online. We are currently planning alternatives to our regular support groups – ‘Play & Explore Together’ and ‘Little Explorers’.

Health Visitor Baby & Toddler Hubs are offering an appointment service for Health Visiting teams contacts.

Contact our Children's Centre staff

Phone: Bath Children and Family Centre on 01225 39 66 62, Radstock 01225 39 66 60 or Keynsham  01225 39 54 00.

Email: brightstartcc@bathnes.gov.uk, or go to our Facebook page for latest information.

Last updated: 4 weeks ago

Following the latest government announcement, our Libraries (Bath Central, Keynsham and Midsomer Norton) will be open from Monday 17 May 2021, from 10am to 5pm, Monday to Thursday, and 10am to 4.30pm on Friday. You will be able to browse and to collect reservations. Reserve an item on the LibrariesWest website

If you don't have access to LibrariesWest
Call Council Connect on 01225 39 40 41 (select option 5) and tell our library staff which items (maximum of 10) you want to reserve and your library card number. We will let you know when your items are ready to be collected.

Use of computers

You will be able to use a computer for up to 30 minutes, and you don't need to book in advance.

You must clean the computer before and after use, and we will provide the cleaning materials. Our staff are not able to assist you with any printing or technical queries, and if you experience problems with printing we are not able to offer any refunds.

View our COVID-safe protocols

  • Limited number of people entering our libraries at any one time
  • Self-study areas are closed
  • Return books through designated drop-boxes on the ground floor of Bath Central Library, and at the entrances of Keynsham and Midsomer Norton libraries
  • You must follow social distancing protocols, use the hand sanitisers provided, and wear a face covering in our libraries (unless you have a special exemption, in line with the latest government guidance on face coverings)

Access our virtual library

You can still access our e-Books, e-Audiobooks, e-Magazines and e-Newspapers, and check out our social media for updates on what we are doing to deliver services to you. Visit our digital facilities and resources web page for more details.

Visit our blog or one of our social media channels:
Facebook: bathneslibraries
Instagram: bathnes_libraries
Twitter: BathnesL

Logging on to LibrariesWest

If you don’t know your PIN or have forgotten it, go to 'Log In' on the LibrariesWest website, and then select ‘Forgot my PIN’ and you should receive an automated email (as long as you have a current email address on your library record).

If you don’t receive one after checking your junk/spam folder, email librarieswest@somerset.gov.uk, with your name and borrower number. If you receive an error message when you log on, your membership is probably incorrect or has expired, and so you will need to create a new account

Community run libraries

To find reopening details for each of the independent community run libraries, you will need to check their individual website or Facebook page. You can find a your local community library on our website.

Last updated: 4 weeks ago

Following the latest government announcement, our One Stop Shops are still open Monday to Thursday, 10am to 5pm,and Friday 10am to 4.30pm offering the following services (following COVID secure protocols):

  • Help with general enquiries
  • Issue of Welfare Support Vouchers
  • Self-service telephones (for access to council services, welfare support and Citizens Advice)
  • Self-service payment kiosk (taking card payments only)
  • Issue of Diamond Travel Cards
  • Purchase of garden waste sacks
  • Support with Blue Badges is available in Keynsham, Midsomer Norton, and Bath One Stop Shops by appointment only. Call Council Connect on 01225 39 40 41, or drop into the relevant office, to make an appointment
  • Bath One Stop Shop will provide support to buy a parking permit, but you can also buy a parking permit online
  • Keynsham and Midsomer Norton One Stop Shops will also run pre-booked Registrar appointments
  • Certification of documents
  • Disabled toilets are available in Keynsham, Bath One Stop Shop, & Midsomer Norton

All other facilities and partner services are suspended.

Last updated: 4 weeks ago

Haycombe Cemetery remains open to visitors from 8.00am - 8.00pm (or dusk). Attendance at funerals, interments, or scatterings is limited to:

  • 38 in the Crematorium Chapel
  • 70 in the Top (Burial) Chapel
  • Unlimited at Graveside Services for burial
  • 30 at scatterings or interments of cremated remains

Face coverings must be worn in all inside spaces. These must be worn for the duration of the time spent in either of our chapels, and may only be removed if speaking at the lectern as part of the funeral service.

The office is currently closed to public access. If you require assistance please contact us by emailing cemeteries_crematorium@bathnes.gov.uk or by calling 01225 39 60 20.

Book of Remembrance

The Book of Remembrance Room is open from Monday 12 April. There is a maximum capacity of two people in the room at any time. You can still view the Book of Remembrance online.

Last updated: 1 month ago

The ongoing pandemic has affected many aspects of the services we offer, and how we are able to deliver them.

We are currently experiencing higher than usual levels of demand. This means it is sometimes taking us longer to respond to messages and emails, and to validate applications. Please allow up to two weeks before contacting us.

Please choose a topic below to learn in detail how this may have an impact on your planning-related task.

If you cannot find what you need on the website, you can email development_management@bathnes.gov.uk. You will need to include your phone number, so that we can call you back if necessary.

Last updated: 1 month ago

Public toilets - service disruption

Update April 2021

The following toilets are experiencing disruption:

  • Monmouth Street – disabled access toilet is closed due to vandalism, awaiting repairs
  • Shaftsbury Road – toilet closed awaiting parts for repair
  • Memorial Park, Keynsham – out of service due to blocked pipes within the park
Last updated: 1 month ago

The Shopmobility service has been stopped until further notice.

Last updated: 2 months ago

From 29 March 2021

You can get married or form a civil partnership with a legal limit of 6 people (legal limit of people includes the couple, witnesses and guests (guests include babies and children).

Please do not turn up with additional guests as they will be turned away.

From 12 April 2021

Legal limit will increase to 15 people.

From 17 May 2021

Legal limit will increase to 30 people.

From 21 June 2021

There will be no legal limit on how many people can attend a wedding or civil partnership (depending on the outcome of the scientific Events Research Programme).

Changing ceremony dates or venues

Contact the register office for any of the following reasons:

  • If you change your ceremony date (free of charge with us).
  • If you have cancelled your venue (you must also let the register office know to cancel your registrars).
  • If your notice of marriage or civil partnership expires before your new ceremony date (book an appointment at your local register office to give fresh notices - notices are valid for a year after the date you gave your notice).
  • To apply to reduce the waiting period (if needed).

We're also still taking new bookings for ceremonies in the future.

Call us on 01225 47 72 34 (9am to 3.45pm, Monday to Friday), or email us at register_office@bathnes.gov.uk

Last updated: 2 months ago

Call our main office for all bookings and urgent enquiries on 01225 47 72 34 (9am to 3.45pm, Monday to Friday), or email us for non-urgent enquiries at register_office@bathnes.gov.uk and we will aim to get back to you within two working days.

If you have an appointment at the Guildhall, please download the Test and Trace app and scan the QR code at the entrance.

Births

Birth registrations are face-face appointments at the Guildhall, Keynsham and Midsomer Norton. Book an appointment to register a birth which took place in Bath and North East Somerset online, or call us. Visit our web page for more details

Marriages and civil partnerships

From 29 March 2021

You can get married or form a civil partnership with a legal limit of 6 people (legal limit of people includes the couple, witnesses and guests (guests include babies and children).

Please do not turn up with additional guests as they will be turned away.

From 12 April 2021

Legal limit will increase to 15 people.

From 17 May 2021

Legal limit will increase to 30 people.

From 21 June 2021

There will be no legal limit on how many people can attend a wedding or civil partnership (depending on the outcome of the scientific Events Research Programme).

Changing ceremony dates or venues

Contact the register office for any of the following reasons:

  • If you change your ceremony date (free of charge with us).
  • If you have cancelled your venue (you must also let the register office know to cancel your registrars).
  • If your notice of marriage or civil partnership expires before your new ceremony date (book an appointment at your local register office to give fresh notices - notices are valid for a year after the date you gave your notice).
  • To apply to reduce the waiting period (if needed).

We're also still taking new bookings for ceremonies in the future. Our contact details are above.

Deaths

Death registrations are temporarily being taken over the telephone. Visit our web page for more details

Citizenship

Citizenship ceremonies take place on Thursday mornings at 10am. To book a ceremony, call us on 01225 47 72 34 (9am to 3.45pm, Monday to Friday). You can also book a private or virtual ceremony at other times for a fee of £120.

European settlement checking is postponed, but our European partners and their European and non- European family members can still apply for settled and pre-settled status on the GOV.UK website

Last updated: 2 months ago

If you're a Personal Assistant (PA) who provides care and support to people in their own homes (employed or self-employed), where you come within 2m of them, you can now get regular weekly testing for COVID-19.

This test is called polymerase chain reaction (PCR) testing, and you can order a month’s supply of PCR test kits every 28 days to be delivered directly to you, so you can carry out weekly testing at home.

Further guidance about how you can order tests, how to conduct testing and what the results mean is covered on GOV.UK

If you're already part of a regular national testing programme through your employer or another organisation (for example, through the homecare, or extra care and supported living testing programme), please continue with it.

Visit GOV.UK for guidance on infection prevention and control (IPC) measures and availability of free PPE

Last updated: 2 months ago

NHS staff, health and social care workers and NHS volunteers are encouraged to apply via your employer for a new government national parking pass, so you can park for free with no time limits when on duty during COVID-19. On-street parking places where the national permit can be used are limited to pay and display bays, limited waiting bays and permit holder bays and zones. All other groups must make a payment and there are no further concessions available.

Find out more about the national parking pass scheme

Last updated: 2 months ago

All electric vehicle charging points in our car parks now charge for electricity, on a pay as you charge basis.

Revive charge points

Connection fee costs £1.50 for rapid chargers (the fastest units) and 50p for fast chargers (the slower units), then 30p per KWH.

Pod Point charge points

Costs 31p per KWH and there is no connection fee.

Last updated: 2 months ago

We are doing our very best to keep our residents safe from COVID-19, and realise how difficult it is for families not being able to have contact with their loved ones during the lockdown. However, we can consider arranging individual visits for you, if you feel a telephone or Zoom call isn't working. 

If your loved one is a resident in one of our care homes, call the relevant care home manager who will be able to discuss this further with you.

Last updated: 3 months ago

You may have to pay a daily charge to drive in the zone if your vehicle does not meet required emission standards.