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Coronavirus (COVID-19) - 3 April 13:11

Find out what you need to know

Report a concern about a child

WarningCall 999 if a child or young person is being abused, or is in immediate danger.

Concerns needing an immediate response

Tell us immediately if:

  • A child is suffering significant harm
  • You want to protect a child from abuse or serious neglect
  • You feel the child requires urgent or short-term care (acute services)

If you are a relative or a member of the public

During office hours

You can raise your concerns in any of the following ways:

  • Call our Children’s Social Work Services on 01225 396312 or 01225 396313 (weekdays, 8.30am to 5pm, except Fridays when we're closed from 4.30pm)
  • Drop into the Keynsham One Stop Shop and ask for the duty children's social worker
  • Discuss your concerns with someone who works with children and families, for example, your health visitor, social worker, school nurse or teacher (all schools have a teacher responsible for child protection).

Call our Disabled Children's team

If you need to talk to us about a child with disabilities or additional needs, call us on 01225 396967.

Text us if you have a hearing impairment

If you're deaf or have a hearing impairment, please text 'EDT' with your name and message to 60066 and you'll be sent an immediate auto reply to confirm that your text has been received. One of our Emergency Duty Team officers will then send you a text message to discuss your concerns. This should happen within 30 minutes, although during busy periods it may take longer. Your texts should cost your standard network charge.

Out of office hours

If you think a child is in immediate danger please call our Emergency Duty Team on 01454 615165.

If you work with children or young people

During office hours

Download and complete our request for service form and email it to ChildCare_Duty@bathnes.gov.uk.

You can also call our Children’s Social Work Services on 01225 396312 or 01225 396313 (weekdays, 8.30am to 5pm, except Fridays when we're closed from 4.30pm).

Contact our Disabled Children's team

If you need to talk to us about a child with disabilities or additional needs, call us on 01225 396967, or email us at ChildCare_Duty@bathnes.gov.uk

Text us if you have a hearing impairment

If you're deaf or have a hearing impairment, please text 'EDT' with your name and message to 60066 and you'll be sent an immediate auto reply to confirm that your text has been received. One of our Emergency Duty Team officers will then send you a text message to discuss your concerns. This should happen within 30 minutes, although during busy periods it may take longer. Your texts should cost your standard network charge.

Out of office hours

If you think a child is in immediate danger please call our Emergency Duty Team on 01454 615165.

Get help early to reduce possible risks

Get help early on if:

  • You're looking to get support for a child (or their family) before their needs escalate
  • You're concerned about a child who has complex needs and other support hasn't worked

Refer to our Threshold of needs matrix to see how different needs should be met.

Get help early on