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  4. Pay for your B&NES Homes temporary accommodation

Pay for your B&NES Homes temporary accommodation

You can pay your temporary accommodation costs online or over the phone.

Your B&NES Homes temporary accommodation costs could include rent, service charges and recharges. You may have some of these costs paid for by Housing Benefit.

To pay for your temporary accommodation, you will need your reference number, which can be found in the top right hand corner of your ‘How to pay for your temporary accommodation’ letter.

Your payment reference is case-sensitive. Please do not add any spaces, letters or extra characters before or after the reference. You must quote the correct reference otherwise your account could go into arrears and accrue interest.

If you need to pay for more than one temporary accommodation item in a day, then you must pay all of the monies owed in one, single payment. If you make more than one payment with the same reference, during a day, this may not be automatically picked up by our rent account system and this will delay receipt of payment.

Pay online

You can pay online using most credit and debit cards. Unfortunately we are not able to accept American Express.

Pay online

Check how much you owe

If you are not sure how much you owe, please contact Housing Services by email at, or by phone on 01225 39 64 44

Other ways of paying

Pay by phone

During working hours (Monday to Friday, 8.30am to 5pm), you can pay for your B&NES Homes temporary accommodation by calling Council Connect on 01225 39 40 41.

For us to process your payment, you must:

  • provide your unique payment reference 
  • advise how much you would like to pay
  • provide your bank card details

Pay by bank transfer

You can use a bank transfer (BACS) to send us a single payment.

You can also set up a repeating standing order to us using your unique payment reference number.

To do this, you will need our bank details
  • Bank: National Westminster Bank, City of Bath Branch, 24-25 Stall Street, Bath BA1 1TG
  • Sort Code: 56 00 34
  • Account Number: 57134464
  • Account Name: Bath & North East Somerset Council

Please quote your payment reference number on all payments. Your reference number is in the top right hand corner of your ‘How to pay for your temporary accommodation’ letter.

To ensure payments are allocated correctly, please send all remittance advices to

In person

You can pay at:

You will need your account, reference or invoice number with you.

Please speak to a member of staff and ask to pay for your temporary accommodation costs.