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Accessibility statement for Bath & North East Somerset Council

This accessibility statement applies to and

This website is run by Bath & North East Somerset council. We want as many people as possible to be able to use this website. For example, that means you should be able to:

  • change colours, contrast levels, and fonts
  • zoom in up to 300% without the text spilling off the screen
  • navigate most of the website using just a keyboard
  • navigate most of the website using speech recognition software
  • listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)

We’ve also made the website text as simple as possible to understand.

AbilityNet has advice on making your device easier to use if you have a disability.

How accessible this website is

We know some parts of this website aren’t fully accessible:

  • most older PDF documents on and aren’t fully accessible to screen reader software
  • live video streams don’t have captions
  • parts of may have poorly defined page structures
  • parts of may not have alternative text for images
  • Older forms may have poor colour contrast or issues with form labels

Feedback and contact information

If you need information on this website in a different format like accessible PDF, large print, easy read, audio recording or braille:

We’ll consider your request and get back to you in 10 working days.

Reporting accessibility problems with this website

We’re always looking to improve the accessibility of this website. If you find any problems that aren’t listed on this page or think we’re not meeting the requirements of the accessibility regulations, contact us in one of the following ways:

Enforcement procedure

The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS)

Contacting us by phone or visiting us in person

Our offices have audio induction loops, or if you contact us before your visit we can arrange a British Sign Language (BSL) interpreter, text relays, or a translator or interpreter if English is not your first language.

Find out how to contact us

Technical information about this website’s accessibility

Bath & North East Somerset council is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.

Compliance status

This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.

Non accessible content

The content listed below is non-accessible for the following reasons.

Non compliance with the accessibility regulations

Some images don’t have a text alternative, so the information in them isn’t available to people using a screen reader. This doesn’t meet WCAG 2.1 success criterion 1.1.1 (non-text content).

We plan to add text alternatives for all images as we migrate content from our old website to our Beta website. When we publish new content, we’ll make sure our use of images meets accessibility standards.

Some of our older online forms may have poor colour contrast, or may not have form labels.

We plan to replace these forms with compliant ones as we migrate content from our old website to our Beta website.

Disproportionate burden

We will not be addressing any accessibility issues with We are currently migrating to a new Beta website and will address accessibility issues as part of the migration. We will run an accessibility audit on once the migration is complete and publish the results in this statement.

We’ve assessed the cost of addressing issues with We believe that doing so now would be a disproportionate burden within the meaning of the accessibility regulations. We are already migrating all of our content to a new website, and do not have the resources to make 2 sites meet the accessibility standards when we are decommissioning one of them as soon as our migration is complete.

Content that’s not within the scope of the accessibility regulations

PDFs and other documents

Many of our older PDFs and other document attachments don’t meet accessibility standards - for example, they may not be structured so they’re accessible to a screen reader. This doesn’t meet WCAG 2.1 success criterion 4.1.2 (name, role value).

Some of our PDFs and other document attachments are essential to providing our services. For example, we have PDFs with information on how users can access our services, and forms published as documents. By September 2022, we plan to either fix these or replace them with accessible HTML pages.

The accessibility regulations don’t require us to fix PDFs or other documents published before 23 September 2018 if they’re not essential to providing our services. For example, we don’t plan to fix some of our planning documents.

Any new PDFs or document attachments we publish will meet accessibility standards.

Live video

Live video streams don’t have captions. This doesn’t meet WCAG 2.1 success criterion 1.2.4 (captions - live).

We don’t plan to add captions to live video streams because live video is exempt from meeting the accessibility regulations

How we tested this website

This website was tested on 16 November 2021 by the Central Digital & Data Office (part of the Cabinet Office) and their report identified a number of accessibility issues with These issues have all now been addressed, and we have carried out further testing of all of our content types, and several of our key user journeys.

We did not test our old website platform ( as we are in the process of migrating all of the content to, and addressing any accessibility issues as part of that migration.

What we’re doing to improve accessibility

We will fix reported issues with out complaints, compliments, and suggestions forms by 31 March 2022.

We will improve accessibility on this website as issues are reported to us, and will undertake a full audit of within the next 9 months.

This statement was prepared on 14 October 2020. It was last updated on 3 March 2022.