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Report lighting issues

Find out what lighting we maintain and report a fault with a street light or Christmas light.

WarningReport traffic light issues to our signals contractor by phone on 0800 854 229.

Lighting we maintain

Our street lighting team maintains the following:

  • Street lighting
  • Illuminated street signs
  • Illuminated/traffic bollards
  • Central island columns (generally found between illuminated bollards)
  • Flashing school crossing patrol signs (wig wags)
  • Zebra crossings

You can also report a dark area you think needs investigating.

Before you report it

WarningIf you feel your issue is urgent (for example, an item of illuminated street furniture is in a dangerous condition), you can report this as an emergency

Report an issue with lighting on our website.

Using our website to report issues
You will need to provide a location of the issue (post code or town) and then select the relevant category:


  • Drains and flooding
  • Public spaces and parks
  • Roads and pavements
  • Rubbish and environment

You will need to provide the following information:

  • Your name
  • Your email address
  • Location of the issue
  • A summary of the issue

Report it online 

Next steps

The majority of standard lighting issues will be reviewed within 5 working days. Any faults caused by cable damage or power failure may take longer to repair and require National Grid Electricity Distribution to get involved.