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Report lighting issues

Find out what lighting we maintain and report a fault with a street light or Christmas light.

WarningReport traffic light issues to our signals contractor by phone on 0800 854 229.

Lighting we maintain

Our street lighting team maintains the following:

  • Street lighting
  • Illuminated street signs
  • Illuminated/traffic bollards
  • Central island columns (generally found between illuminated bollards)
  • Flashing school crossing patrol signs (wig wags)
  • Zebra crossings

You can also report a dark area you think needs investigating.

Report an emergency

Report an emergency lighting issue, such as an item of illuminated street furniture in a dangerous condition, call us on 01225 39 40 41 (choose option 9).

Before you report it

Report an issue with lighting on our website.

Using our website to report issues
You will need to provide a location of the issue (post code or town) and then select the relevant category:


  • Drains and flooding
  • Public spaces and parks
  • Roads and pavements
  • Rubbish and environment

You will need to provide the following information:

  • Your name
  • Your email address
  • Location of the issue
  • A summary of the issue

Report it online 

Next steps

The majority of standard lighting issues will be reviewed within 5 working days. Any faults caused by cable damage or power failure may take longer to repair and require National Grid Electricity Distribution to get involved.