Action Plan for how we will implement our Suicide Prevention Strategy
Last updated 02 August 2023
Overview report on the health of the population in B&NES, local health issues and recommendations for change
Directors of Public Health have a statutory requirement to write an independent annual report on the health of their population, to raise awareness and understanding of local health issues, highlight areas of specific concern and make recommendations for change.
This report includes:
Last updated 08 August 2023
Use this page to view our Decent Home Policy document.
Last updated 20 July 2023
Information about our new Customer Charter.
We have developed our Customer Charter to help explain our expectations for how we propose to deliver the best customer experience, whilst also explaining how our customers can help us to achieve this.
Included within our Customer Charter is the 'Respect our colleagues' statement, which clarifies our stance on unreasonable customer behaviour, and is based on our new Violent, Threatening, Aggressive and Challenging Behaviour policy launched internally earlier this year.
We want to get you the right help as quickly as we can. You can help us to do this, by:
In order to help us deliver the best service that we can, please be considerate to our staff and other customers. We would appreciate it if you could let us know when you have received good service, or when things have gone wrong so we can work out how to improve.
Please let us know of any changes that will be relevant to the services we provide to you (a change of address, for example) and if you have an appointment with one of our services, please be punctual, or let us know if you're unable to attend.
We know that things go wrong sometimes, and we respect your right to feed back to us. We have a duty of care to all our colleagues, and we won't accept any behaviour that is hurtful, hateful, or abusive towards our staff or customers.
Aggressive, violent, threatening, challenging or abusive behaviour that could be physically or emotionally harmful, hateful, discriminative, negative or obstructive towards our employees and other service users.
This means behaviour that starts to impact excessively on the work or wellbeing of our colleagues, takes up an excessive amount of time, or when dealing with the matter disadvantages other customers or service users.
This includes making excessive levels of contact that can be considered as harassment.
Hate crime is any unwanted behaviour which is intended to or creates the effect of violating a person's dignity or creates an intimidating, hostile, degrading, humiliating or offensive environment for that person. It can be motivated by prejudice on the basis of race, religion, disability, sexual orientation, sex, gender reassignment or other grounds.
We will ask you to stop so we can explain why your behaviour is unacceptable. If you continue to behave in a challenging way, we will end the conversation and request that you leave or finish the call. We may also blocked you on our social media accounts, or we may decide not to answer your correspondence.
If repeat behaviour occurs, we have the right to exclude you from our premises or limit your contact with us until the issue is resolved, in order to protect our colleagues and other customers. If unwelcome behaviour continues, we will involve our security and legal teams, as well as the police, to manage the incident.
If you would like to give us feedback on how your issue was handled, you can use our Have your say page.
Last updated 03 October 2023
Voicebox is a resident survey aimed at obtaining residents’ views on a range of topics to help shape and improve local services. This report provides the results for Voicebox 31 (2022).
Last updated 12 July 2023
Use this page to view the documents you need if you own and operate an HMO.
This page also provides guidance documents about safety standards, housing conditions, and checklists to help you meet your legal duties.
Houses in Multiple Occupation are defined in Section 254 of the Housing Act 2004 as follows:
The property is a Mandatory Licensable HMO if both of the following apply:
Read the legislation on houses in multiple occupation.
Some buildings are not HMOs for the purpose of the Housing Act 2004, even if they meet the requirements of the HMO definition.
These buildings are:
Last updated 29 April 2024
Use this page to view the conditions and standards that apply to all houses in multiple occupation (HMOs).
The documents include national legislation for HMOs and the conditions for operating HMOs in Bath and North East Somerset.
Last updated 25 October 2023
This document is an overview of priority actions which the Council is taking to tackle the climate emergency.
It contains key actions categorised by strategic priority, noting progress and next steps, organised by the three priority areas for action:
The final section lists the Council's strategies and policies that are supporting delivery of the strategic priorities.
This document is updated annually.
Last updated 19 May 2023
Technical support document for core B&NES policy
This document contains detailed analysis of the following areas, which underpin our development of an update to our Economic Strategy:
Last updated 03 May 2023
The ward profiles provide a summary of the Bath and North East Somerset population across a range of topics. The interactive dashboard allows for comparison of data across the 33 wards.
Tell us what you think of the Strategic Evidence Base
Last updated 22 November 2023