If you think you have received a fine in error, or have mitigating circumstances that you want to tell us about, you can challenge a bus lane fine. You can do this online or by post. You have up to 28 days after the date of issue of the fine to make your challenge. However, the 14-day discounted payment rate is not available if you challenge your fine, and your challenge is not accepted.
Before you challenge your fine
To make a challenge to your fine, you will need the following:
- the Penalty Charge Notice (PCN) number, for example BN12345678
- your vehicle registration number
- the Web Code, for example 123AB456
You can find this information on the notice we sent you about the fine.
Other ways of challenging a bus lane fine
Please send your challenge to: Parking Services, Bath and North East Somerset Council, PO Box 5197, Bath, BA1 0UF.
You cannot challenge a parking fine over the phone or in person. It must be done in writing. You will need to clearly state the reasons why you want to challenge the fine. If you need help with this, you can call 01225 477133 or visit a One Stop Shop.
If your challenge is rejected
If we cannot accept your challenge, we will inform you of this by letter. The letter will tell you how you can appeal the decision. The Traffic Penalty Tribunal will handle your appeal, and their decision will be final.
For independent advice, please contact PATROL UK