One Stop Shops COVID update
Following the latest government announcement, our One Stop Shops are still open Monday to Friday, 10am to 4pm, offering the following services (following COVID secure protocols):
- Help with general enquiries
- Issue of Welfare Support Vouchers
- Self-service telephones (for access to council services, welfare support and Citizens Advice)
- Self-service payment kiosk (taking card payments only)
- Issue of Diamond Travel Cards
- Purchase of garden waste sacks
- Support with Blue Badges is available in Keynsham and Bath One Stop Shops by appointment only. Call Council Connect on 01225 39 40 41, or drop into the relevant office, to make an appointment
- Bath One Stop Shop will provide support to buy a parking permit, but you can also buy a parking permit online
- Keynsham and Midsomer Norton One Stop Shops will also run pre-booked Registrar appointments
All other facilities and partner services are suspended.
3 to 4 Manvers Street, Bath, BA1 1JQ
Opening hours
| Day | Hours |
|---|---|
| Monday to Friday | 10am to 4pm |
| Saturday and Sunday | Closed |
What you can do
Self-service kiosks, computers, and telephones are available to enable you to access library and council services. Council staff can help to get you started, if you have trouble using these facilities.
- Pay for council services(for example, Council Tax, parking permits)
- Access the Homesearch website
- View and comment on planning applications
- Contact council departments and external services
- Apply online for Council Tax discounts and exemptions
- Apply online for Housing Benefit and Council Tax Support
Services available in the One Stop Shop
Help and advice
| Service and provider | Day and time | Further information |
|---|---|---|
| Citizens Advice | Drop in service, Monday, Wednesday and Friday, 9.30am to 2pm. |
Help with money, legal and consumer problems Call 03448 487919
|
| Reach | Drop in service, Monday, Tuesday & Thursday 9:15am to 4:30pm, Wednesday 9:30am to 4:30pm, Friday 9:15am to 4pm (closed between 12:30pm and 1:30pm every day) |
Support to overcome homelessness, social isolation, and dependence issues Call 01225 422156 or email info@dhireach.org.uk |
| Bristol Credit Union | Drop in service, Thursday 1pm to 3pm |
General financial advice and information Call 0117 924 7309 |
| Rough Sleepers Drop In | Drop in service, Tuesday and Thursday 1:30pm to 4:30pm |
Council services
| Council service | Day and time | Further information |
|---|---|---|
| Homesearch | Drop in service, Wednesday, 9.30am to 12:30pm | |
| Private Rented Housing Workshop | Drop in service, Friday 9am to 12:30pm |
Help with privately renting housing; Call 01225 396296 |
| Housing advice | Drop in service, Monday, Tuesday, Thursday and Friday 9am to 4pm, Wednesday 9:30am to 4pm (closed each day between 12pm and 1:30pm) | |
| Housing Benefit & Council Tax Support advice | Drop in service, Monday to Friday, 10am to 3pm |
Housing Benefit & Council Tax Support advice and information; |
Other facilities
- Disabled access toilet with baby changing
- Free Wifi
- Free access to computers