Please enable JavaScript in your browser to use this page.

Complaints: Assurance Framework for Bath and North East Somerset Council’s Adult Social Care Duties

Published: 2020-04-17 Updated: 2020-04-17 Subject: Adult social care

This document provides a framework for handling complaints, comments, concerns and compliments for organisations carrying out the Council’s adult social care duties on its behalf.

Warning Some file formats may not be suitable for users of assistive technology.
Request an accessible format
If you use assistive technology (such as a screen reader) and need a version of this document in a more accessible format, please email Please tell us what format you need. It will help us if you say what assistive technology you use.