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Coronavirus (COVID-19) latest information and advice

Help for vulnerable people, and organisations supporting them

Clinically Extremely Vulnerable (CEV) people

If you have been identified as being clinically extremely vulnerable, you will previously have received a letter from the NHS or from your GP telling you this. You may also have been advised to shield in the past.

Latest guidance

As restrictions ease on the 19th July 2021 following the move to Step 4 of the roadmap, the government are advising clinically extremely vulnerable people, as a minimum, to follow the same guidance as everyone else. It is important that everyone adheres to this guidance.

However, as someone who is at a higher risk of becoming seriously ill if you were to catch COVID-19, you may wish to think particularly carefully about additional precautions you might wish to continue to take, for example wearing a face covering in indoor public spaces and limiting social contact.

For the latest information please read the 19 July guidance on protecting people who are clinically extremely vulnerable from COVID-19 on the GOV.UK website.

We recognise that this may be a difficult time for you and your family and want to reassure you that support is still available.

Support that is available

If you are clinically extremely vulnerable and need support, you can find out what help and support is available on the GOV.UK website.

Community Wellbeing Hub

If you need help to register, you (or someone acting on your behalf) can contact the Community Wellbeing Hub (previously known as the Compassionate Community Hub).

You can:

The Hub has a professional triage team that can identify and link you to local services or resources offering support such as:

  • accessing food, transport, or medication
  • mental health
  • returning home from hospital
  • money advice and benefits support
  • housing
  • employment issues and advice
  • lifestyle services for help with stopping smoking, getting active, or losing weight

Help with everyday tasks from an NHS volunteer

NHS Volunteer Responders can help with things like:

  • collecting shopping
  • collecting medicines and prescriptions
  • phone calls if you need to chat to someone

Find out more on their website, or call 0808 196 36 46 between 8am and 8pm everyday to arrange help from a volunteer.