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Coronavirus (COVID-19) latest information and advice

Help for vulnerable people, and organisations supporting them

Clinically Extremely Vulnerable (CEV) people

If you've been identified as Clinically Extremely Vulnerable (CEV), you will be contacted by the government advising on the extra precautionary measures in place during restrictions, including information about their new online registration service. By registering, you will be able to do the following:

  • Request access to a priority supermarket delivery slot (if you already get priority supermarket deliveries, you will keep them)
  • Check your details are up to date (such as your address)
  • Notify us (your council) if you need support (especially if you are unable to arrange this yourself)

If you register and ask for support, we will be notified and will respond to you personally to offer appropriate services - if you haven’t registered yet, register now on GOV.UK  

Community Wellbeing Hub

If you need help to register, you or someone acting on your behalf can contact our support centre, the Community Wellbeing Hub (previously known as the Compassionate Community Hub).

You don't need to wait to hear from us - if you need a little extra help, contact us direct.

The Community Wellbeing Hub is a collaboration between Bath & North East Somerset Council, Virgin Care, BSW CCG, Virgin Care, 3SG and other third sector organisations. The team can offer a range of support services, such as:

  • Mental health
  • Returning home from hospital
  • Income
  • Housing and benefits advice
  • Food and medication collections
  • Lifestyle services for help with stopping smoking, getting active or losing weight

Latest guidance

It's important that you follow the latest guidance on restrictions (check the government website for regularly updated information), and stay at home as much as possible except to go outdoors for exercise, or to attend essential health appointments. You are strongly advised to follow these extra precautionary measures to help keep yourself safe.

We know that this is a particularly difficult time for you and your family and want to reassure you that we're (this includes our partner organisations) here to support you.  

Different formats and languages

The government website provides this information in alternative formats and different languages. You can also contact the Community Wellbeing Hub (details above).