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Coronavirus (COVID-19) latest information and advice

Help for vulnerable people, and organisations supporting them

Support for Clinically Extremely Vulnerable people during national restrictions

If you have been identified as Clinically Extremely Vulnerable (CEV), you will be contacted by the government advising on the extra precautionary measures in place during the second national lockdown, including information about their new online registration service. By registering, you will be able to do the following:

  • Request access to a priority supermarket delivery slot (if you have already got priority supermarket deliveries, you will keep them)
  • Make sure your details, such as your address, are up to date
  • Notify us (your council) if you need support (especially if you are unable to arrange this yourself)

If you register and ask for support, we will be notified and we will respond to you personally to offer appropriate services - if you haven’t registered yet, register now on GOV.UK  

If you need help to register, you or someone acting on your behalf can contact our support centre, the Community Wellbeing Hub (previously known as the Compassionate Community Hub).

You do not need to wait to hear from us - if you need a little extra help, contact us direct.

The Community Wellbeing Hub is a collaboration between Bath & North East Somerset Council, CCG BANES, Virgin Care and our third sector partner organisations. The team can offer a range of support services, such as:

  • Mental health
  • Returning home from hospital
  • Income
  • Housing and benefits advice
  • Food and medication collections
  • Lifestyle services for help with stopping smoking, getting active or losing weight

It is important that you follow the new restrictions, and full guidance is available on the government website which is updated regularly. They advise that you stay at home as much as possible except to go outdoors for exercise, or to attend essential health appointments. You are strongly advised to follow these extra precautionary measures to help keep yourself safe.

If you require any of the information referred to here in an alternative format, an easy read version is available to download, or contact the Community Wellbeing Hub (details above).

We know that this is a particularly difficult time for you and your families and want to reassure you that the Council and its partners are here to support you.