Please enable JavaScript in your browser to use this page.

This is a new service – your feedback will help us to improve it.

Coronavirus (COVID-19) latest information and advice

Help for residents

Get financial help

There are a number of ways you can get help from the council and the government if you are not working and do not get paid while you're off. These include:

If you can't afford your next monthly Council Tax payment, please contact us

Health and wellbeing advice

Find the latest Coronavirus health advice on the NHS website.

Coronavirus guidance from GOV.UK

Mental wellbeing

Mental wellbeing support for adults, parents, carers and young people and children is available on the 1BigDatabase website

Better Health Campaign

Public Health England has launched the 'Better Health' campaign to support people to live healthier lives and reduce their risk of serious illness, including COVID-19.

The campaign encourages people to embrace a healthier lifestyle, supported by a range of evidence-based tools and apps providing advice on how to eat well, be more active and start losing weight.

For more information and to download the free NHS weight loss plan app, visit the NHS website

Stop Smoking - Get free support to help you quit 

Support to quit smoking is available from the Bath and North East Somerset Wellbeing Service provided by Virgin Care. Free support is provided to B&NES residents via telephone or video appointments (through FaceTime or Microsoft Teams) or through an app. 

Call the Community Wellbeing Hub on 0300 247 0050 and ask for a referral to the Specialist Stop Smoking Service.

You can find further information and support on the Bath and North East Somerset Community Health and Care Services website

For general information about stopping smoking, visit the NHS website

For further information on health and wellbeing, go to the B&NES Public Health web pages

Pharmacy opening times

Community pharmacy opening times are now updated every day.

Coping with bereavement

The coronavirus pandemic has had a devastating affect on everyone who is facing the grief of having lost a loved one. For those bereaved as a direct result of the virus, every statistic we read on the news represents people who are dearly missed and whose family and friends are having to come to terms with a world without them. For those who have lost loved ones from other causes, you too are having to deal with increased trauma created by social distancing measures and being cut off from some of your usual support network. The following sources of support can provide help and advice.

What to do when someone dies

Emotional support

Support for children and young people

Unsafe at home? Domestic abuse help

You do not have to stick to rules about staying at home if you need to get away from domestic abuse.

If you feel unsafe at home, call the National 24/7 Helpline on 0808 2000 247

Domestic abuse services are still available to help you in Bath & North East Somerset.

Afraid of someone in your home? 

If you are in immediate danger, call 999

In a non-emergency you, can contact national support organisations:

Afraid of an ex-partner or family member? 

Support is available from the the following organisations: 

Afraid for someone else?

You don't need to be experiencing domestic abuse to get advice. If you are afraid for someone else, you can still talk to national and local domestic abuse services.

You can also download a guide for people who think their friend, relative, neighbour or colleague may be in an abusive relationship

Beware of Coronavirus scams

There has been a large increase in the amount of fraud during the current Coronavirus outbreak.

Fraudsters are trying to exploit new weaknesses, cyber attacks are using COVID-19 emails to lure people into clicking links or opening attachments, which then download malicious software. Emails pretending to be from Government Departments or councils are also attempting to obtain personal data including bank account details, for example, parents with children entitled to free school meals are being asked to provide bank account details.

We will NOT generally ask you for personal information over the phone. However, based on the current circumstances, alternative methods of collecting information may be required. If you are asked to provide any information, and you are not sure about the identity of the person, then please ring back using numbers on our website

Find out more information on identifying and dealing with scams

Support your community during Coronavirus

During this difficult time, we want to make sure that our residents look out for one another to help everyone to stay safe and healthy. There are a variety of ways you can do this.

Find out how to support your community

Coronavirus guidance in different languages

Health and wellbeing

How to stop the spread of coronavirus

Coronavirus: how to stay safe and stop the spread (translated into Arabic, Bengali, Gujarati, Hindi, Persian, Polish, Punjabi, Slovenian, Somali, Urdu and Welsh)

COVID-19: ventilation of indoor spaces to stop the spread of coronavirus (translated into Arabic, Bengali, Simplified Chinese, Traditional Chinese, French, Gujarati, Polish, Portuguese, Punjabi and Urdu)

Face coverings

When to wear one, exemptions, and how to make one (translated into Arabic, Bangla (Bengali), Simplified Chinese, Traditional Chinese, French, Gujarati, Polish, Portuguese, Punjabi (Shahmuki), and Urdu)

Being in contact with someone who has coronavirus

Guidance for contacts of people with coronavirus who do not live with the person (translated into Arabic, Bengali, Simplified Chinese, Traditional Chinese, French, Gujarati, Polish, Portuguese, Punjabi and Urdu).

Households with possible or confirmed coronavirus, and those who are at an increased risk

Households with possible or confirmed coronavirus and households with grandparents, parents and children living together where someone is at increased risk, or has possible or confirmed coronavirus (translated into Arabic, Bengali, Simplified Chinese, Traditional Chinese, French, Gujarati, Polish, Portuguese, Punjabi, and Urdu)


Shielding and protecting extremely vulnerable people from COVID-19 (translated into Arabic, Bengali, Bulgarian, Simplified Chinese, Traditional Chinese, French, Gujarati, Hindi, Nepali, Polish, Portuguese, Punjabi and Urdu)

Looking after family or friends when they leave hospital

Looking after friends or family when they leave hospital (translated into Arabic, Bengali, Simplified Chinese, Traditional Chinese, French, Gujarati, Spanish, Polish, Portuguese, Punjabi and Urdu)

Coping strategies

Coping strategies for anxious times from Avon & Wiltshire Mental Health Partnership Trust (in Albanian, Arabic, Bengali, Farsi, French, Mandarin, Pashto, Polish, Romanian, Somali, Sorani, Tigrinya, Turkish and Urdu)

NHS COVID-19 app

How the NHS COVID-19 app works (translated into Arabic, Bengali , Chinese , Gujarati, Polish, Punjabi, Romanian , Somali, Turkish , Urdu  and Welsh . Video explainers can be found in Arabic, Bengali, Chinese, Gujarati, Polish, Punjabi, Romanian, Turkish, Urdu and Welsh)

Testing, treatment and keeping safe

Coronavirus testing and treatment information in different languages

Keeping safe, testing and support (translated into over 20 different languages - produced by Devon County Council and Multilingual Devon Community Interest Company)


The following information is translated into: Albanian, Arabic, Bengali, Chinese, Farsi, Gujarati, Hindi, Kurdish, Nepali, Punjabi, Polish, Romanian, Somali, Spanish, Tagalog, Turkish and Urdu. Open the relevant link to see the translation options.

COVID-19 vaccination guide for older adults 

What to expect after vaccination 

Why you are being asked to wait 

Women of childbearing age, currently pregnant or breastfeeding 

COVID-19 vaccination and blood clotting

COVID-19 vaccine information videos from the NHS explain how the vaccine is given and give clear evidence that the vaccines work and are safe. Available in Arabic, Bengali, Gujarati, Igbo, Nepali, Polish, Punjabi, Romanian, Somali, Spanish, Swahili, Turkish, Urdu and Yoruba.

How to register with a GP and book your COVID-19 vaccine (animations available in Albanian, Amharic, Arabic, Bengali, Bulgarian, Farsi, French, Italian, Malayalam, Pashto, Polish, Portuguese, Romany, Romanian, Spanish, Tamil, Urdu and Vietnamese. 

BBC video content in 5 South Asian languages (Urdu, Punjabi, Sylheti, Tamil, Gujarati):

Lockdown Mental Health Tips

Lockdown rules explained

Test and trace

Vaccine explainer

Vaccine Q&A

Vaccine myths busting

Vaccines and pregnancy

Vaccine scams

Is the Oxford-AstraZeneca vaccine safe?

When can I travel abroad?

How to do a lateral flow test

Red list travel rules explained

Long Covid

Coping with bereavement

What to do when someone dies during COVID-19 (translated into Welsh, Scottish Gaelic, Arabic, Bengali, Chatgaya, Chinese, Farsi, French, German, Gujarati, Italian, Lithuanian, Polish, Portuguese, Punjabi, Romanian, Somali, Spanish, Sylheti, Tagalog, Tamil, Turkish and Urdu)

Managing or organising a funeral related to a death of any cause during COVID-19 (translated into Arabic, Bengali, Chinese, French, Gujarati, Polish, Portuguese, Punjabi and Urdu)

Unsafe at home? Domestic abuse help

How to get help if you or someone you know is a victim of domestic abuse during COVID-19 (translated into Arabic, Bengali, Farsi, French, Gujarati, Italian, Mandarin, Polish, Romanian, Spanish, Hindi, Punjabi, Somali, Tamil and Urdu)

Coronavirus guidance in alternative formats

British Sign Language (BSL)

COVID-19 vaccination: British Sign Language resources on GOV.UK

Protecting people who are clinically extremely vulnerable from COVID-19

Easy read

Easy read style videos for people with a learning disability:

COVID-19 vaccination: Easy read resources on GOV.UK

Easy read guide on staying at home: what to do if someone you live with has symptoms of coronavirus

Easy read guide on protecting people most likely to get poorly from COVID-19 (shielding)

Easy read guide on looking after your feelings and body during the pandemic

Easy read guide on looking after family or friends after they leave hospital

Easy read guides produced by Mencap covering a range of topics such as COVID-19 vaccination, getting a test, self-isolating, shielding, wearing a face covering etc.

Video about COVID-19 vaccination for people with a learning disability or autism from the NHS

Easy read guide on what to do if you receive a call, text or email from NHS Test and Trace

Easy read guide on how to get help if you or someone you know is a victim of domestic abuse during the pandemic

Audio guides

Audio guidance on protecting people who are clinically extremely vulnerable from COVID-19

Information for people exempt from wearing face coverings

Face coverings are expected and recommended in indoor spaces where you come into contact with people you do not normally meet. However, there are some circumstances where people may not be able to wear a face covering.

For more information, please visit Face Coverings: when to wear one, exemptions and how to make your own. The guidance is also available in other languages.

If you cannot wear a face covering there are cards that you can take with you. The cards can be used to let others know why you cannot wear a mask or why they may need to remove theirs.

These cards can be printed (PDF)

These cards can be used from a mobile phone or tablet