Please enable JavaScript in your browser to use this page.

This is a new service – your feedback will help us to improve it.

Coronavirus (COVID-19) latest information and advice

Help for parents and carers

Help for parents

Schools and childcare

Many schools and early years settings offered childcare support to vulnerable children and the children of key workers from the start of the coronavirus outbreak until the end of the summer term. Until schools re-open in September, there will only be additional support for individual students by special arrangement, direct with their school. If this applies to your family, your child's school will be in touch with you. If you have any further queries, please contact the school directly.

Childcare arrangements for early years settings remain the same. 

When should I send my child to school during the pandemic?

You should not leave home if you, or someone you live with, has any of the following:

  • a high temperature
  • a new, continuous cough
  • a loss of, or change to, your sense of smell or taste

Check the NHS website to see if you or your child has coronavirus symptoms, and to book a test if you have.

If your child does not have symptoms of COVID-19, but has other cold-like symptoms (such as a runny nose), they do not need to be tested, and do not need to self-isolate. Neither do members of your household. Your child should attend school if fit to do so.

You should only contact the school if you have to let them know the result of a test. Expand the sections below to find out what you need to do about sending your child to school in a particular scenario.

My child has coronavirus symptoms

Do not send your child to school.

Book a test for your child.

Your whole household, and your support bubble, need to isolate at home until the results of the test come back.

You must inform the school as soon as you receive the test result.

Your child can return to school if:

  • the test result is negative for COVID-19 and
  • your child is well enough and
  • you have not been advised to self isolate by the Test and Trace service.

Your support bubble can also stop isolating and carry on as normal.

My child has tested positive for coronavirus

Do not send your child to school.

Your child must isolate at home for at least 10 days from when the symptoms started, or from the day of the test if they have no symptoms.

Your whole household, and your support bubble, need to isolate at home for 14 days from when the symptoms started, or from the day of the test if they have no symptoms.

You must inform the school as soon as you receive the test result.

Your child can return to school after 10 days, as long as they have not had a fever in the previous 48 hours. They can return after 10 days even if they have a cough or loss of smell/taste, as these symptoms can last for several weeks once the infection is gone.

Somebody in my household and/or support bubble has symptoms of coronavirus

Do not send your child to school.

The person with the symptoms should book a test.

Your whole household, and your support bubble, need to isolate at home until the results of the test come back.

You must inform the school as soon as you receive the test result.

Your child can return to school if:

  • the test result is negative for COVID-19 and
  • your child does not have symptoms and
  • your child has not been advised to self isolate by the Test and Trace service.
Somebody in my household and/or support bubble has tested positive for coronavirus

Do not send your child to school.

Your whole household must isolate at home for 14 days from when the symptoms started, or from the day of the test if they have no symptoms, even if they test negative during those 14 days.

You must inform the school as soon as you receive the test result.

Your child can return to school after 14 days isolation without symptoms. They must isolate for the full 14 days, even if they test negative during that time.

Test and Trace has identified my child as a close contact

Do not send your child to school.

Your child must isolate at home for 14 days even if they test negative during those 14 days.

The rest of the household and supoort bubble does not need to self isolate unless they are also a close contact.

Your child can return to school after 14 days isolation without symptoms. They must isolate for the full 14 days, even if they test negative during that time.

My child has been in contact with someone who has been identified as a close contact

Attend school as normal.

If your child does not have any COVID-19 symptoms, they should carry on with normal activities.

We / my child has travelled abroad and has to self isolate

Do not send your child to school.

Your whole household and support bubble must isolate at home for 14 days even if they test negative during those 14 days.

Your child can return to school after 14 days isolation without symptoms.

Please follow the below guidance when travelling with your children:

  • Do not take unauthorised leave in term time.
  • Consider quarantine requirements and FCO advice when booking travel.
  • Provide information to the school as per the school's attendance policy.
I have received advice from a medical or official source that my child must resume shielding

Do not send your child to school.

Contact the school as advised by the attendance officer or pastoral team.

Your child must shield until you are informed that restrictions are lifted, and shielding is paused again.

Your child can return to school when you are informed that restrictions have been lifted.

Free school meals vouchers

We are providing free school meals vouchers to families entitled to benefit related free school meals. We are providing an electronic voucher worth £40 per child for the Easter half term, which can be used at one of supermarkets listed below to purchase food and essential items.

The vouchers are being distributed electronically where possible, and schools can help families who may find this difficult.

We are also providing vouchers to families attending early years settings that would have qualified for benefit related free school meals if their child was of school age.

If you have previously applied for the Christmas or February half term periods, we have emailed you to ask you to confirm whether you would like a voucher for the Easter half term. Once confirmed, we will email you a voucher code, or multiple codes if you have more than one eligible child.

If you have not applied before, and think you meet the eligibility criteria, you can make a new application using the form below.

WarningPlease do not make a new application if you previously received vouchers from us at Christmas or February half terms. This will delay your application.
Participating supermarkets
Brand Where you can spend it
Morrison's In store only
Sainsbury's In store only
Tesco In store only
Asda In store and online
Waitrose In store and online
Marks & Spencer In store and online

Eligibility

School aged children

Your child is eligible for benefit-related free school meals (and therefore, their school will receive the pupil premium) if they are attending a state school in Bath and North East Somerset, and you are receiving one or more of the following benefits:

  • Universal Credit (if your annual net earned income is £7,400 or less, as assessed by earnings from up to three of your most recent assessment periods
  • Income Support
  • Income Based Jobseeker's Allowance
  • Income Related Employment and Support Allowance
  • Child Tax Credit, without any Working Tax Credit, and an annual household income of £16,190 or less (as assessed by HMRC - Her Majesty's Revenue and Customs)
  • Four-week run-on Working Tax Credit (paid for four weeks after you STOP qualifying for Working Tax Credit)
  • Guaranteed Element of State Pension Credit
  • Support under part VI of the Immigration and Asylum Act 1999
Please note that if you receive Working Tax Credit, your child will not be eligible for benefit-related free school meals

Early Years settings

If your child is three or four years old, receives the 15 hours funded childcare, and your family also receives one of the following benefits, they're eligible for the pupil premium and free school meals vouchers at Christmas straight away.

  • Universal Credit (if your annual net earned income is £7,400 or less, as assessed by earnings from up to three of your most recent assessment periods
  • Income Support
  • Income Based Jobseeker's Allowance
  • Income Related Employment and Support Allowance
  • Child Tax Credit, without any Working Tax Credit, and an annual household income of £16,190 or less (as assessed by HMRC - Her Majesty's Revenue and Customs)
  • Four-week run-on Working Tax Credit (paid for four weeks after you STOP qualifying for Working Tax Credit)
  • Guaranteed Element of State Pension Credit
  • Support under part VI of the Immigration and Asylum Act 1999

Your three or four year old will also be eligible if they:

  • Are currently being looked after by a Local Authority in England or Wales
  • Have left care in England or Wales through an adoption, a special guardianship order, or a child arrangement order.

2 year old funding

Your two year old could get up to 570 hours a year of childcare, which can be taken as 15 hours each week for 38 weeks of the year (although some providers may offer different attendance patterns), if you receive one of the following benefits:

  • Universal Credit (if your annual net earned income is £7,400 or less, as assessed by earnings from up to three of your most recent assessment periods
  • Income Support
  • Income Based Jobseeker's Allowance
  • Income Related Employment and Support Allowance
  • Child Tax Credit, without any Working Tax Credit, and an annual household income of £16,190 or less (as assessed by HMRC - Her Majesty's Revenue and Customs)
  • Four-week run-on Working Tax Credit (paid for four weeks after you STOP qualifying for Working Tax Credit)
  • Guaranteed Element of State Pension Credit
  • Support under part VI of the Immigration and Asylum Act 1999

Your two year old will also be eligible if they:

  • Receive Disability Living Allowance (DLA)
  • Are looked after by us (local council)
  • Has a current statement of special education needs (SEN) or an education, health and care (EHC) plan
  • Has left care under a special guardianship order, child arrangements order, or adoption order
  • Is a child of a Zambrano Carer
  • Is a child of a family with no recourse to public funds, with a right to remain in the UK on grounds of private or family life under Article 8 of the European Convention on Human Rights
  • Is a child of a subset of failed asylum seekers (supported under section 4 of the Immigration and Asylum Act 1999)

Before you apply

You can apply for the vouchers online. You'll need to tell us:

  • Your name
  • Address
  • Contact details
  • National Insurance number
  • Details of your children and the school they attend
WarningPlease do not make a new application if you previously received vouchers from us at Christmas or February half terms. This will delay your application.

This scheme is now closed to new applications

Other ways to apply

If you are not able to apply online, you can call our Benefits team on 01225 477 777 (choose option 4) and we can take your application over the phone.

What happens next?

We will review your application within 7 calendar days. If you are eligible we will send you an email with a link to a website where you can claim a voucher for one of the supermarkets listed above.

When you receive the voucher you'll need to save it to your smartphone or device, as we won't issue replacements. You may want to print the voucher off before you take it to the supermarket. The voucher must be redeemed in full in one transaction and change will not be given.

Mental wellbeing

Mental wellbeing support for adults, parents, carers and young people and children is available on the 1BigDatabase website.

A new book illustrated by Axel Scheffler that helps to explain what coronavirus is for children is available as a free download. 

Download "Coronavirus - a book for children"  

For parents and carers of any school age child

Duty school nurses are available for telephone support and advice for parents and carers who need any support with a school-aged child. They are available Monday to Friday, 9am to 12pm and 2pm to 5pm.

If you live in the Bath area, call 01225 83 16 66, or if you live in the Norton/Radstock area call 01761 40 81 11.

Educational and fun activities for parents and children

Coronavirus guidance in different languages

Schools and childcare

What parents and carers need to know about early years providers, schools and colleges (translated into Arabic, Bengali, Traditional Chinese, Simplified Chinese, French, Gujarati, Polish, Portuguese, Punjabi, Romany, Somali, Turkish and Urdu)

Help for carers

Support for family or unpaid carers

If you care for a family member or friend and are beginning to feel unwell or are having to isolate away from them, please contact our Social Care team on 01225 39 60 00 (option 2). Give details of the person you normally support and the support that you normally provide to them.

Do let the person you care for know you have contacted Social Care, so they know someone will be in touch. Social Care will then arrange for them to be supported while you're unwell or isolated.