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Coronavirus (COVID-19) latest information and advice

Help for businesses

What to do if you have a suspected or confirmed case of coronavirus in your workplace

Reporting possible cases

You don't need to report a possible case of coronavirus if a member of staff tells you that they might have symptoms. If they do tell you that they have symptoms, please ensure the person stays at home, self-isolates and books a test, by phone 119 or online

If you have two or more possible cases of coronavirus, review the latest guidance on GOV.UK. If you need further advice, please contact local Public Health England Health Protection Team (PHE HPT) on 0300 303 8162

Reporting one confirmed case

Email our Public Health Team at for advice and support. We ask that you do not give the name or contact details of the member of staff who has coronavirus.

Reporting two or more confirmed cases

Call the local PHE HPT on 0300 303 8162

Early engagement with the local PHE HPT is key to minimise any possible wider outbreak in the community. They will work with you to assess the risks and advise you what actions to take.

After you have reported the cases to the local PHE HPT, please also email our Public Health Team at


Early outbreak management resources

Action Cards providing specific COVID 19 early outbreak management information for businesses are available to download.

These Action Cards are designed to be printed or downloaded to keep on hand in your business or organisation.

NHS Test and Trace service in the workplace

The NHS Test and Trace service:

  • provides testing for anyone who has symptoms of coronavirus to find out if they have the virus
  • gets in touch with anyone who has had a positive test result to help them share information about any close recent contacts they have had
  • alerts those contacts, where necessary, and notifies them they need to self-isolate to help stop the spread of the virus

By following instructions to self-isolate, people who have had close recent contact with someone with coronavirus will be protecting their family, friends, colleagues and other people around them, and will play a direct role in stopping the spread of the virus.

See further information on how the NHS Test and Trace service works.

Guidance on the NHS Test and Trace service for employers, workers and for the self-employed

Collecting customer and visitor data for NHS Test and Trace

The opening up of the economy following the COVID-19 outbreak is being supported by NHS Test and Trace.

Businesses should assist this service by:

  • Keeping a temporary record of your customers and visitors for 21 days, in a way that is manageable for your business
  • assisting NHS Test and Trace with requests for that data if needed

This could help to contain clusters or outbreaks.

Local Outbreak Management Plan

The B&NES Local Outbreak Management Plan defines the majority of employment sites as Places. A list of high risk places can be found in Appendix 1 of the Plan.

Find COVID-19 advice and guidance for businesses

How to make your workplace COVID-secure

For detailed guidance on how to make you workplace COVID-secure please follow government advice.

COVID-19 webinar for accommodation providers

Bath & North East Somerset Council held a COVID-19 webinar for accommodation providers – hotels and other guest accommodation on Thursday 6 August 2020.

The aim of the webinar was to support accommodation providers become COVID-secure and prepare and respond to possible and confirmed cases of COVID-19 amongst employees and guests.

The webinar was recorded and is available to watch on the Council’s YouTube Channel

Webinar resources

Get help from Invest in Bath

Our Invest in Bath service is co-ordinating support services to local businesses in light of the COVID19 public health situation. If you have specific concerns, questions or needs at this time, please email and the team will respond directly.

Register for a business grant

In response to the Coronavirus (COVID-19) pandemic, the Government introduced two grant funding schemes for small businesses and businesses in the retail, hospitality and leisure sectors; the Small Business Grant Fund and the Retail, Hospitality and Leisure Grant.

WarningRegistration for both of these grants is now closed.

Invest in Bath is co-ordinating support services to local businesses in light of the COVID-19 public health situation. They will be sharing further information regarding targeted business support and financial assistance, as and when further schemes are announced. If you do have specific concerns, questions or needs at this time, please email us at For other Government COVID-19 Business Support initiatives, please visit Invest in Bath

Apply for the expanded retail discount

Apply for the business rates expanded retail discount for occupied retail, leisure and hospitality premises. Eligible premises will receive a discount of up to 100% on their bill for the 2020/21 financial year.

Apply for expanded retail discount online