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Coronavirus (COVID-19) latest information and advice

Apply for a Test and Trace Support Payment

The government have introduced a Test and Trace Support Payment of £500, to help you if you have lost income due to the need to self-isolate.

Eligibility

You're entitled to a Test and Trace Support Payment of £500 if one of the following applies to you (and you meet the criteria listed below):

  • Told to self-isolate by NHS Test and Trace or the NHS COVID-19 App, either because you've tested positive for Coronavirus, or have recently been in close contact with someone else who has tested positive, and followed the 'financial support' process on the App
  • Looking after a child under 16 years old who usually attends an educational or childcare setting, but is self-isolating as instructed by NHS Test and Trace, the NHS COVID-19 App, or their educational or childcare setting, on or after 8 March 2021
  • Looking after someone under 26 years old with an Education, Health and Care Plan (EHCP (‘qualifying young person’)) who usually attends an educational setting, but is self-isolating as instructed by NHS Test and Trace, the NHS COVID-19 App or their educational or childcare setting, on or after 8 March 2021

Additional criteria

You must also meet all of the following criteria:

  • You're employed or self-employed, but you're unable to work at home, and will lose income as a result of having to self-isolate
  • You're currently receiving any of the following benefits:
    • Universal Credit
    • Working Tax Credit
    • Income based Employment and Support Allowance (ESA)
    • Income based Jobseeker's Allowance (JSA)
    • Income Support
    • Housing Benefit
    • Pension Credit

You can make a claim up to 42 days after the first day of your period of self-isolation, but we won't accept any applications submitted after that.

If you don't receive the above benefits

You could still be eligible if you do not receive any of the above benefits, if you're on a low income and will face financial hardship as a result of not being able to work while you're self-isolating. This is called a discretionary payment.

Expand the sections below to find out if you are eligible to claim in any of these situations.

Members of your household also need to self-isolate

People in the same household can each make an individual application to receive the payment, if they meet the eligibility criteria. Only one member of a household can claim the payment for caring for a child or young person who is self-isolating.

Been told to self-isolate more than once

You can claim the payment more than once, if you are told to self-isolate multiple times, as long as you meet the eligibility criteria for each individual claim and your periods of self-isolation do not overlap.

Period of self-isolation has ended, but you haven't claimed

You can make a claim up to 42 days after your period of self-isolation has started. We won't accept any applications submitted after that.

Unable to complete the application yourself

You can get someone else to apply for you, but the money must be paid into your account. If you want to apply for this help over the telephone, call our Welfare Support team on 01225 47 72 77.

Self-isolating, but not been told to do so by NHS Test and Trace

If you haven't been told to self-isolate by NHS Test and Trace, then you are not eligible to claim a Test and Trace Support Payment, unless you are claiming as a parent or carer of a child or young person who has been told to self-isolate. If you think you have symptoms of COVID-19, please get a test

Quarantining after returning to the UK

You're not eligible for a Test and Trace Support Payment if you're self-isolating after returning to the UK from abroad, unless you've tested positive for Coronavirus, been instructed to self-isolate by NHS Test and Trace or the NHS COVID-19 app, or you're claiming as a parent or carer.

Furloughed

You're not eligible for a Test and Trace Support Payment if you're furloughed from work. This type of payment only applies if you face a reduction in income because you can't work whilst self-isolating.

If your income is lower because you're furloughed, and you have concerns over food supply, welfare or well-being, you may be able to get some support and advice from the Compassionate Community Hub:

Before you apply

Before you apply online, you will need all of the following:

  • Eight digit reference number from the NHS Test and Trace notification asking you to self-isolate, if applicable (follow the steps on the NHS Test and Trace app to get your eight digit number or we can't make a payment)
  • Eight digit reference number from the NHS Test and Trace notification asking the child or qualifying young person to self-isolate (if applicable)
  • Letter or email from the child’s or qualifying young person’s educational or childcare setting asking them to self-isolate (if applicable)
  • Proof that you receive one of the qualifying benefits
  • Bank statement for the account you would like the payment to be paid into
  • Proof of your employment (if self-employed, evidence of self-assessment returns, trading income and proof that your business delivers services which cannot be undertaken without social contact)
  • If you don't receive one of the qualifying benefits - statement which explains how you should be considered to be on a low income and how the period of self-isolation will cause you financial hardship

Apply online

Next steps

We will check the information you have provided to establish whether you're eligible. Once we have carried out these checks, we will issue a payment within three working days of receiving your application, into the bank account you have provided.

Ensure you can use the payment, even if your account is overdrawn

If your bank account is currently overdrawn, you may be worried that your bank will want to use the £500 payment to pay your overdraft, and that you won't be able to use the money for your immediate needs.

You can exercise your 'first right of appropriation' on the payment to stop this happening. This means that when the payment comes into your account, you have the right to tell the bank how you want that money to be used, for example, to pay rent or regular bills.

Write to your bank at least seven days before your payment is due, making it clear that this payment from Bath & North East Somerset Council is a Test and Trace Support Payment to compensate for lost income when self-isolating.

You can use the below example letter, just replace the underlined sections with your information.

On or around October 14th, a Test and Trace Support Payment will be paid into my current account, number 0101010101. I am exercising my first right of appropriation over these funds, and wish you to pay the following items from them: £75 standing order payable to my landlord Mr Smith on the 25th of the month; £45 direct debit payable to British Gas on the 28th of the month. Please give me a written confirmation of these instructions.

Keep a copy of your letter, in case there is any dispute later.

Other regular payments you can't afford

If there are any other regular payments yo no longer want to come out of your account, or you can't afford for them to come out, give your bank separate cancellation instructions.

This is because the 'first right of appropriation' does not stop the bank paying items as well as those you have listed. If you don't cancel these regular payments, your bank may return the items as unpaid, and charge you for this.

However, if you have a separate loan with the same bank as your account, you cannot cancel repayments of this loan from your account.