If you disagree with a decision that we have made about your claim for Housing Benefit or Council Tax Support, you can ask us to look at our decision again, or you can appeal to an independent tribunal.
If you disagree with a decision about your Universal Credit claim
Ask us to reconsider
You will need to write to us within one calendar month of the date on your decision letter, or you may lose your right to challenge the decision. Please contact us using our online form or write to us at Benefits, Lewis House, Manvers Street, Bath, BA1 1JG.
In your letter or email, you should do the following:
- state that you would like us to look at your claim again
- explain why you think our decision is wrong
- include any facts or evidence to back up your claim
We will aim to respond to you within 10 working days. We will either confirm our original decision, or explain how we have changed it.