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Unacceptable behaviour policy

Published: 2019-06-20 Updated: 2019-06-20 Subject: Libraries

This policy applies to all front-line locations managed by Customer Services, including One Stop Shops, Register Offices and Libraries.

Bath & North East Somerset Council has a responsibility to provide a safe and secure environment for everyone that uses its services. The Council is committed to the care and protection of its employees and other service users from inappropriate, unpleasant, aggressive or violent behaviour.