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Children's services complaints and representations annual report 2019 to 2020

Published: 2020-11-19 Updated: 2020-11-19 Subject: Children, young people and families, Complaints

This report is produced in accordance with the statutory guidance for the Children Act 1989 Representations Procedure (England) Regulations 2006 as amended by the Children (Leaving Care) Act 2000, Adoption and Children Act 2002, the Health and Social Care (Community Health and Standards) Act 2003.

The report considers compliments, complaints and representations received between 1st April 2019 and 31st March 2020 by Children’s Social Care and the Education, Inclusion and Children’s Safeguarding Service. It also provides an analysis of outcomes, trends and learning from complaints which can be used by the service for planning and improved service delivery.

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