These reports are produced in accordance with the statutory guidance for the Children Act 1989 Representations Procedure (England) Regulations 2006 as amended by the Children (Leaving Care) Act 2000, Adoption and Children Act 2002, the Health and Social Care (Community Health and Standards) Act 2003.
The reports consider compliments, complaints and representations received each financial year by Children’s Social Care and the Education, Inclusion and Children’s Safeguarding Service. They also provide an analysis of outcomes, trends and learning from complaints which can be used by the service for planning and improved service delivery.