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Coronavirus (COVID-19) latest information and advice

Adult social care

Concerned about an adult?

If you are concerned that someone is at risk of abuse, please call the Virgin Care Adult Safeguarding Team on 0300 247 0201 or for out of hours and weekend calls, you can reach our Emergency Duty Team (EDT) on 01454 61 51 65

In the event of an emergency, always call the Police on 999

Find out what types of concerns you should report, and what we will do with them, on our website.

Further help and guidance on Safeguarding Adults in the region is available from the Bath and North East Somerset Community Safety and Safeguarding Partnership (BCSSP)

Care and support

If you have a Care and Support Plan, our Social Work teams will ensure this is maintained and your eligible needs met.

Q&A for people receiving a personal budget or personal health budget

Guidance for people receiving direct payments

Hospital discharge

It is essential that people are discharged from hospital as soon as they are medically fit, but this may mean the package of care and support that is put in place on discharge is not as wide-ranging or as comprehensive as it would normally be. It might also mean that the usual social care assessment process may be shortened, or not happen immediately, to allow hospital beds to be freed up as quickly as possible for those in need.  

The current emergency period creates a unique set of circumstances, and therefore your Care and Support Plan may in the future be reviewed and your needs reassessed; at this time alternative services may be provided, or your reassessment may conclude that you no longer have any eligible care and support needs. 

Residential placements

People currently in residential placements will remain there, with no change to their provision of care. However, due to social distancing, it may not be possible for some usual activities to take place, or for residents to leave the residential placement to go on outings.

Home care

With potentially limited staff, it has been necessary to make decisions that are outside of those that would be taken under normal circumstances. We need to work together to protect the ability of Social Care teams to provide care and support to all those in need.

If you are a new service user, this may mean the package of care and support that is put in place now is not as wide-ranging or as comprehensive as it would normally be.

If you are an existing service user, some services may be provided by alternative methods. This is to ensure critical care and support can be provided to all those in need. If you require additional support due to the emergency situation, we will do our best to arrange this for you.

We will aim to reach a mutually agreed Care and Support Plan, but if you disagree with any aspect of your Care and Support Plan please get in touch with your allocated worker to discuss the way forward. 

As stated above, the current emergency period creates a unique set of circumstances and therefore your Care and Support Plan may in the future be reviewed and your needs reassessed. At this time, alternative services may be provided, or your reassessment may conclude that you no longer have any eligible care and support needs. 

Financial assessment

If you are a new service user, please be aware that most people have to pay an assessed weekly care charge towards their care and support. 

A financial assessment will be done by telephone if possible. This may be a ‘light-touch’ assessment; if so, a full financial assessment will be carried out when the emergency period ends. 

You should ensure, if your financial assessment is not carried out immediately, that you put funds to one side. If a ‘light touch’ assessment is carried out, it should be noted that the figure provided for payment may not be accurate long-term.

If you are an existing service user and your assessed weekly care charge is affected by an increase or decrease in the package of care and support being provided, the Care Finance Officer will notify you as soon as they are able to do so. 

Direct payments

If you receive direct payments and are affected by the coronavirus outbreak, we have prepared a Direct Payments FAQ, which provides help and clarification.

Mental health

It is understandable that people may feel more anxious or worried at the moment. Most people will be able to manage these feelings through putting strategies in place such as keeping themselves busy, maintaining as much of a routine as possible and reducing the time listening to or watching the news. However, some may find this a little more difficult and might need someone to talk to, or need additional support. It is therefore important to seek help if you find yourself in this position.

Visit our mental health web page if you need mental health support. It has details about what to do in a crisis, as well as what other help and support is available for people with mental health needs in Bath and North East Somerset.

GPs are still able to offer telephone and face-to-face appointments if you need treatment and support. They will talk to you about whether you need to be referred for further assessment to our local Avon and Wiltshire Mental Health Partnership (AWP) service.

A new service called the Compassionate Communities Hub has also been set up to help you through these uncertain times, particularly if you are more vulnerable. They can offer a listening ear and some helpful advice around how you are coping, and put you in touch with other organisations.

Deprivation of Liberty Safeguards

The Mental Capacity Act 2005 includes the Deprivation of Liberty Safeguards (DoLS) – a set of checks that aims to make sure that any care that restricts a person’s liberty is both appropriate and in their best interests. DoLS only apply for people in care homes and hospitals. There is a separate system for people in ‘supported living arrangements’ (where people live and receive care in the community).

It is important that care homes and hospitals continue to identify people in their settings who are deprived of their liberty and make the referral for a Best Interest Assessment for DoLS to take place. There has been no change to the law in this area.

However, due to the coronavirus measures currently in place, the Best Interest Assessments may need to be carried out in a different way,or to wait until restrictions are lifted, to prevent an increase in infections within care settings. All assessments are regularly screened and prioritised, and this process will continue through this period.